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  | | | Sales Strategies |  | | |  | - How you should treat your customers
When interacting with customers, it's important to give their problems your full attention, even if they aren't saying anything new. "Most of the things you hear from your customers will be repetitious. ... However, every customer expressing these things is not viewing the communication as part of a larger, redundant trend (as you might)," Chris Bucholtz writes. TechNewsWorld (5/3)       - How to get your salespeople to focus on self-improvement
One way to help your salespeople develop their skills is by encouraging them to listen to podcasts that focus on selling, according to this piece. Once you've gotten your representatives interested in learning more about sales, it's important to provide them with opportunities to demonstrate their newfound abilities. NaturalTraining.com (5/3) | Daily Data Points | | | |  | - Consumer confidence drops, reversing 4-year high
Concerns over finances have dropped consumer confidence levels to minus 37.6 by the end of April. That's the lowest level since January, erasing last month's four-year high. "The reversal of gains in confidence has been particularly pronounced in middle-income groups that are likely caught between sluggish wage increases and rising inflation that has eroded their real purchasing power," said Bloomberg economist Joseph Brusuelas. Bloomberg (5/3) |  | Over 1,700 CMOs shared their insights on the fundamental shifts transforming business and the world. Find out how they are striking a better balance between investing in solutions that drive efficiency and those that improve decision making, foster collaboration,and enhance customer relationships. Download the free CMO Study! |
 | | - Getting compensated for lost travel time
The airlines don't like to part with their money, but there are ways to get compensated when your flight is delayed or canceled. "If it's a weather problem, they don't owe you anything," said Kate Hanni, the founder of FlyersRights.org. "But if it's something within their control, like malfunctioning toilets or a lack of crew, then legally they owe you taxi vouchers, food and hotels and a refund of the unused portion of your ticket if you decide you're not going to continue with the flight." The New York Times (tiered subscription model) (5/2)
 | If you're straight with your customers, they will surprise you with their willingness to work with you."
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