| Global retail industry news |  |
- Lululemon does CRM the old-fashioned way
Canada-based yoga and athletic wear retailer Lululemon Athletica is an apparel company with the market value of a hot tech startup. The company, whose sales per square foot last quarter were triple what Neiman Marcus reported for all of last year, avoids high-tech data collection tools and uses old-fashioned methods for collecting customer data, including eavesdropping on in-store shoppers to find out what they're really saying. The Wall Street Journal (21 Mar.)       | Data powers all your online channels and as a marketer you are involved with how this information is being used to reach customers. Federal regulations require protection of that consumer data to avoid potential risks and lawsuits. Watch these videos to learn how to create a comprehensive data privacy strategy. |
 - Inditex to operate 425 China stores by year's end
Madrid-based Inditex plans to open 130 Zara stores per year in China during the next few years, chairman and CEO Pablo Isla said Wednesday. The company, which remains focused on global expansion, reported higher-than-expected earnings and a 10% rise in same-store sales for the fiscal year ended Jan. 31. The Wall Street Journal (21 Mar.) - In Finland, reaction to self-checkout is icy
Finnish retailers are reluctant to install self-checkout lanes, saying they are not convinced the lanes would save time, plus they think customers prefer interacting with a human being. Two major food retailers, S Group and K Group, considered the technology but postponed any decision. Helsingin Sanomat (Helsinki) (15 Mar.)  | Leveraging Cloud Security to Weather Threatening Storms
Web attacks and retribution campaigns are on the rise, and they have become more frequent, more random and more extreme. This paper assesses the current cyber threat environment and discusses the use of distributed cloud services as an effective means to protect against evolving, modern-day IT threats. |
 - India's growing luxury brands seek discreet workers
Sales of luxury goods are on the rise in India, and the growth is outpacing brands' ability to staff stores with workers trained in the arts of subtlety and discretion, which are needed to sell high-end goods to wealthy consumers, executives say. Luxury Connect, led by former Blues Clothing CEO Abhay Gupta, is one of several organizations that are creating education and training programs aimed at better preparing luxury retail employees. LiveMint.com/The Wall Street Journal (India) (22 Mar.) - Dangdang to debut branded clothing line
China's Dandang.com will start selling a branded apparel line next month supplied by Beijing Topnew Group. The online retailer will debut the collection with between 70 and 80 pieces in collections for children and adults. ChinaRetailNews.com (21 Mar.)  | Over a three-year timeframe, a broad sampling of SuccessFactors customers outperformed the NASDAQ and S&P 500 by a wide margin. Get this informative study and learn how Business Execution Software helped them achieve such great results. |
 | E-commerce Spotlight |  |  | | - Neiman Marcus makes online moves in China
Dallas-based luxury department store Neiman Marcus has invested $28 million in Chinese fashion website Glamour Sales Holding. The chain aims to make its own online debut in China by the end of the year, a strategy aimed at capturing the country's growing demand for luxury goods without the overhead of brick-and-mortar stores. The Wall Street Journal (21 Mar.) - Report: Canadian shoppers still prefer stores
Canadian consumers are as plugged into social networks as their counterparts in other developed nations, but they still prefer to do their actual buying in brick-and-mortar stores, according to the Boston Consulting Group. Online retail in Canada accounted for 3.4% of total retail sales in 2010 and is expected to reach 5.3% by 2016, lower than the developed market average of 8.5%, the report found. The Gazette (Montreal) (tiered subscription model) (21 Mar.) | Technology Solutions | | | |  | Secure your business with ADT® 24/7 Monitoring
Get effective, affordable protection with ADT® Business Security. Video surveillance and remote access solutions can be customized to fit your needs. Now save up to 35%! Sign up for a free review today! |
 | Spotlight on Consumer Electronics | |  | | |  | - Game Group halts trading, files for administration
Shares in UK-based computer-game retailer Game Group stopped trading Wednesday, and the company announced it has filed for administration. Game Group, which operates 1,270 stores and has about 10,000 employees worldwide, also said Wednesday that it is "unable to assess the business's financial position." The Guardian (London) (21 Mar.) - Apple wins 11 store design patents in China
Apple won approval from the Hong Kong Intellectual Property Office for 11 patents covering iPad displays and other design elements in its Shanghai retail store. The patents come as the company fights a growing number of fake Apple stores in China. The Register (U.K.) (21 Mar.)  | How can you help your company get well sooner?
Visa Healthcare cards reduce paperwork, reimbursement checks and mailing costs, making your job go faster and more streamlined. They also provide employees convenient access to health-benefit funds, which means happier employees and increased enrollment. Visit visa.com/healthcare to learn more. |
  | NRF News | | | | - How to manage the changing world of retail distribution
As new technology bursts on to the scene, consumers' actions -- and reactions -- to innovation often serve as guides for retailers. But where does your distribution center fit in with changing technology? In an NRF webinar on March 29, Kim Baudry and Rich Herlacher of Dematic Corp. will discuss trends impacting retail distribution center efficiency and distribution center designs suited for today's omnichannel world. Learn more and register.
| SmartQuote | | | |  | A man is not where he lives, but where he loves."
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