Consumer Packaged Goods Broker News: Nestle aims to Outshine with new low-cal frozen fruit bars

ITOCHU buys 2 business lines from Dole for nearly $1.7B | Finely textured beef production still down after controversy | Quaker intros oatmeal with less sugar, resealable package

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April 3, 2013

News for the food, beverage and consumer packaged goods industry

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ITOCHU buys 2 business lines from Dole for nearly $1.7B
Japan's ITOCHU has spent $1.68 billion to buy Dole Food's worldwide packaged-food business and Asian fresh-food business. The deal give ITOCHU exclusive rights to use the Dole brand on certain packaged food and fresh produce in Asia, Australia and New Zealand. Dole will use cash from the sale to pay off debt. Los Angeles Business Journal (free registration) (4/1), Food Business Review (4/2)

Nestle aims to Outshine with new low-cal frozen fruit bars
Nestle-owned ice cream brand Dreyer's has launched a new line of frozen fruit bars under the newly created Dreyer's Outshine brand. The new dairy-free, 60-calorie bars are made with coconut water and come in two flavors, banana and pineapple. Drug Store News (4/2)

Finely textured beef production still down after controversy
Cargill's production of finely textured beef is still low following a media controversy last year branding the product as "pink slime." FTB has been used for more than 20 years to increase the protein in ground beef. "It's truly a shame that some media and the court of public opinion vilified and demonized beef by using a catchy moniker, 'pink slime,' which as a descriptor, is completely inaccurate as FTB is not pink and not slimy," Cargill's Michael Martin said. FoodNavigator (4/2)

Other News

Quaker intros oatmeal with less sugar, resealable package
FoodBusinessNews.net (free registration) (4/2)
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Shiloh Farms releases new gluten-free products
Food Business Review (4/1)
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Unilever continues its line of ice-cream inspired fashion
Unilever is trying to create "intrigue" with an unusual partnership in which the U.S. launch of its Magnum Gold ice cream bars will be tied in to designer Zac Posen's creation of a gold evening gown, writes Elizabeth Holmes. A similar collaboration with Karl Lagerfeld on the Magnum brand's U.S. launch worked well, Holmes notes. The gold dress, according to Unilever, is valued at $1.5 million and "mimics the liquid and sensuous quality of how ice cream melts," Posen says. The Wall Street Journal (4/2)

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Retail Spotlight

Stop & Shop and Giant stores obtain LEED certification
Four Stop & Shop Supermarket stores, one Giant of Maryland store and one Giant Food Stores location have earned Leadership in Energy and Environmental Design certification, according to parent Ahold USA. The stores' energy-efficient features include a white roof to reflect sunlight and reduce heat gain, skylights that bring in more natural light and a smaller, more efficient cooling system in refrigerated cases. Progressive Grocer (4/2)

Health & Wellness

Walnut consumption may reduce diabetes risk, study finds
Data on 140,000 U.S. women showed those who ate 28 grams of walnuts at least twice a week had a 24% lower risk of type 2 diabetes compared with those who rarely or never ate them. The results appear in the Journal of Nutrition. The Daily Mail (London) (4/1)

GMA News

Get a fresh look at customer service at the Consumer Complaints Conference
On May 8-10 in San Francisco, attendees will get a fresh look at some of the most innovative and successful customer service practices in the food, beverage and consumer packaged goods industry by attending the 2013 Consumer Complaints Management Conference. Participate in consumer-focused sessions such as:

Turn Complainers into Loyal Customers Using Social Media and Voice of the Customer Analytics
Now, more than ever, complainers can negatively affect your brands. During this session, explore how to use social media and voice of the customer analytics to turn complainers into loyal customers -- and why is it crucial to do so. You are listening, aren’t you?

The 7 Rules to Regaining Customer Service Goodwill after Customer Service Failures
During this session, learn company-specific steps for completely restoring customer confidence after service failures occur, including: the elements of the perfect corporate apology; empowerment levels; finding complaints about your brand in social media; and the art of surprise and delight.

Handling the Unhappy: Today’s Best Practices in Managing Customer Complaints
In this session, Sedgwick Claims Management will discuss how it has developed a reputation for masterfully handling customer complaints, and share some of the company’s proven practices for communicating openly and transparently, establishing and managing expectations and resolving potentially costly claims in a fair and consistent way.

Government & Food Safety

U.S. inspectors will beef up tests for horse meat
The USDA has ordered inspectors to test meat from Ireland, Poland and the U.K. to make sure there is no horse meat, a precaution after horse-meat DNA was found in products from producers in those countries. The rule also calls for tests of beef imports from all countries. The Wall Street Journal (4/1)