| February 16, 2012 | News for the retail industry |  |  | |
- The Pantry chooses Hatchell as next president and CEO
Dennis Hatchell will become president and CEO of convenience store The Pantry on March 5. "My initial focus will be to work with the board and the management team to refine our strategic vision, prioritize our investments to increase shareholder value and get to know store-level operations to fully understand the needs of our customers and employees," he said. The News & Observer (Raleigh, N.C.) (2/15)       | Consumer Insights Your Brand Needs to Know: Latest Trends in Behavioral Advertising
Learn what brand managers, advertisers, as well as networks, agencies, and publishers need to know about consumer survey insights into behavioral ad serving, also known as interest-based advertising. Learn more today! |
 - Lord & Taylor to debut exclusive designer collections
Lord & Taylor is working with designers to create exclusive capsule collections similar to successful lines launched by larger chains including Macy's and Target. The first collection will be a 12-piece offering from Yoana Baraschi, which will be available at 11 Lord & Taylor stores. Women's Wear Daily (subscription required) (2/15)  | Learn Customer Engagement Best Practices from Aberdeen!
Aberdeen Group’s recent research on customer intelligence and engagement strategies reveals what today’s leading retailers are doing to gain insight into the mindshare of their customers, respond to their elevated expectations, and strengthen customer centricity. This $399 report is yours free! Download your copy now! |
 | Retail trends |  |  | | - Customer satisfaction is primary target for 2012, survey finds
Improving customer engagement through various channels is a top goal for retailers nationwide. Sixty-seven percent of 247 retail executives surveyed said customer satisfaction is their top strategic initiative for 2012. Meanwhile, 82% said customer service strategies make up their top priority in the coming year, compared with 75% last year. Drug Store News (2/15) - How could Google's and Amazon's physical stores affect retailers?
Reports that Amazon and Google plan to test brick-and-mortar stores to showcase some of their offerings illustrate just how much digital is changing the shopping experience, experts say. "There is a growing realization amongst the leading bricks-and-mortar retailers that the in-store customer and the online shopper are not distinct, siloed groupings – there is a very substantial overlap," said Juniper Research analyst Windsor Holden. MobileCommerceDaily.com (2/15) - Male grocery shopping is on the rise
Consumer research by Schnuck Markets shows a 6% increase in men who are the primary grocery shopper for their household. Almost twice as many women as men spend at least 46 minutes at a store, and men are more likely to shop after 6 p.m. Supermarket News (2/14)  | Earn 2X rewards points on shipping costs with The New Business Gold Rewards Card from American Express OPEN. Designed to earn Membership Rewards® points faster:
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  - Report: Retailers to ramp up IT investment in 2012
Retailers plan to invest more heavily in IT solutions aimed at building customer engagement, according to a new report from the NRF Foundation and KPMG. "Retailers are poised to enter 2012 with a renewed focus on building up and building out many of their most important operations, hoping to establish a new sense of brand loyalty with all of their customers," said NRF President and CEO Matthew Shay. Retailing Today (free registration) (2/15)  | Consumer expectations surpass retailer realities. Cross-channel shopping is the new norm: 54% of consumers regularly employ two or more channels before they make a purchase. 20% expect to redeem the same coupons and promotions in stores and online. Download the full results to understand consumer cross-channel expectations. |
 | Main Street | | | | - How to build your business' credit file
Your business' credit rating is essential for securing loans and conducting other financial transactions, but many companies have blank credit files, writes Mikal E. Belicove. "A blank credit file is to a bank like a blank resume would be to an employer," said Erik Simon of Dun & Bradstreet Credibility. You can improve your credit rating by staying up-to-date with bill payments and reporting your good behavior to credit bureaus that will let you do so, Belicove writes. Entrepreneur.com/The Daily Dose blog (2/15)  | NEW: The 2011 American Pantry Study
This study takes a deeper look into consumer behaviors and attitudes to reveal the continued impact of the recession on the consumer, shopping attitudes, shopping channels and buying practices. Including data on more than 200 brands in over 20 categories, this is a must read for any brand looking to sell more product. Download it now. |
 | Policy & Government Affairs | |  | | |  |  | 10 Principles for Building an Effective Human Capital Plan
The Human Capital Plan is an important tool that organizations use to drive focused actions that can ensure goal achievement and business success. It allows organizations to assess, plan for, and respond proactively to its human capital challenges and needs. Download the white paper to learn more. |
| NRF News | | | | - KPMG Global Retail Director talks trends for 2012
As retailers put their recession lessons into action, cost-containing initiatives will not be among retail executives' strategies in 2012. In a new post on Retail's BIG Blog, KPMG's Global Head of Retail Mark Larson discussed retailer's most important initiatives for 2012 and top themes in NRF Foundation's recently-released "Retail Horizons: Benchmarks for 2011, Forecasts for 2012" report. Read more. Retail's BIG Blog (2/15) - Retail container traffic to increase in first half of 2012
Consumer confidence is having a positive effect throughout the retail industry, and major retail container ports are no exception. According to the monthly Global Port Tracker report released yesterday by the National Retail Federation and Hackett Associates, U.S. ports should see a 0.5% rise in import cargo volume from the same period last year. Read more.
| Chain Restaurant News | | | | | |  | | Position Title | Company Name | Location | | Email Marketing Manager | Golfsmith | Austin, TX | | Retail Systems Implementation Consultant | The Parker Avery Group | Atlanta, GA | | Buyer, Petites | Stein Mart | Jacksonville, FL | | Vice President of Human Resources | Teavana | Atlanta, GA | | Footwear Buyer | Big 5 Sporting Goods | El Segundo, CA | | Retail Management | Total Wine & More | Seattle, WA | | IS Director of Operations | PetSmart | Phoenix, AZ | | Merchandise Planner | The Bon Ton Stores | Milwaukee, WI | | Corporate Recruiter - Merchandising and Retail | Meijer | Grand Rapids, MI | | Store Director - In Training | Meijer | Grand Rapids, MI | | Corporate Counsel | Meijer | Grand Rapids, MI | | AVP - Marketing | West Marine | Watsonville, CA | | Senior Manager, Manhattan WMS Applications | PEAPOD | Lake Zurich, IL | | Visual Merchandiser Manager | Castle Megastore Group | Tempe, AZ | | Merchandise Planner/Distributor | Navy Exchange Service Command | Virginia Beach, VA | | Buyer - Men's Personal Furnishings | Burlington Coat Factory | Burlington, NJ | | Director of Procurement Services | Burlington Coat Factory | Burlington, NJ | | VP eCommerce | Burlington Coat Factory | Burlington, NJ | | Contract Recruiter - Merchandising | Burlington Coat Factory | Burlington, NJ | | Buyer | Jeans Warehouse | Los Angeles, CA | | Merchandise Planner | Burlington Coat Factory | Burlington, NJ | | DVP Spirit Halloween Marketing, Licensing & Creative Services | Spirit Halloween | Egg Harbor Township, NJ | | Sr. Director, Store Planning and Construction | Spencer Gifts/Spirit Halloween | Egg Harbor Township, NJ | | Divisional Planner | Burlington Coat Factory | Burlington, NJ | | Senior Marketing Strategy & Loyalty Consultant | Alliance Data | Columbus, OH | | | Click here to view more job listings. | | |
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