What retailers want to know - - STORES Resource Center

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STORES Media is pleased to offer an ongoing series of retail thought leadership webinars and whitepapers. Simply click on a title to register to download a whitepaper or to participate in one of our free STORES Knowledge Series webinars.  February 10, 2012 Vol. 1, No. 7  Business and Strategy  Webinars Better Together: Home Depot Canada Leverages Customer Intelligence Home Depot Canada was making all the right moves to monitor and improve the customer experience, yet when it came to improving operations, they had a pile of data but no actionable insights. Today, thanks to an overhaul in their customer intelligence strategy, Home Depot Canada can drill down to exactly what needs to be changed at a store location, shift or department, and is able to focus on actions that drive the most revenue.   Thursday, February 16 at 1 p.m. Eastern sponsored by MarketForce  Whitepapers The Ups and Downs of Network Availability Holiday revenue from your e-commerce site can make your year – if you are prepared. Even one hour of downtime can mean a big loss – and a malicious attack could do serious harm to your business, your revenue and potentially your customers. Find out how you can reduce the risk of downtime during the holidays. sponsored by VeriSign Optimizing Price in a Transparent World This benchmark report from Retail Systems Research provides five recommendations to help retailers strengthen their response to newly emerged consumer price transparency. It also examines the impact of price transparency and the threat of inflation on retailers’ pricing strategies and tactics. sponsored by SAS Midmarket Retail Bounces Back Three years ago, leading analyst firm Forrester detected a trend toward concentration in global retailing driven by large retailers’ sophisticated deployment of technology; this posed a significant threat to midmarket retailers. Forrester surveyed European and American executives, from managers to C-level enterprise leaders at mid-to-upper mid-market retailers, to learn how they are using technology to survive and grow in the face of a weak economy and tough competition.   This paper explores these findings, shares key trends in mid- and upper- mid-market retail and provides tangible recommendations from Forrester on how to make strategic IT investments. sponsored by Columbus 21st-Century Merchandising Takes Hold The latest research report from Retail Systems Research (RSR) re-examines the seven tenets of 21st-century merchandising and reveals why and how the current retail winners are winning. It also provides seven bootstrap recommendations on how you can integrate these tenets into your business model, so you can join the ranks of the retail winners. sponsored by SAS Fifth Annual Supermarket Benchmark Study This supermarket benchmark study from Retail Info Systems News (RIS) and IDC Retail Insights shows how grocers are utilizing technology and innovation to create better customer experiences and more customer loyalty. You will also learn which technology-driven marketing tactics grocers are planning to roll out in the next 12 months in order to deliver more value and fresher assortments to shoppers. sponsored by SAS Human Resources  Whitepaper Increase Your Hiring Performance with the Ultimate Recruitment Technology Checklist! There’s just so much you can manually do with your hiring process, and you’re tired of looking at the pile of paper resumes on your desk! There is a more efficient way go through these resumes: implement a recruitment technology. View the ULTIMATE checklist on what to look for in a HR technology. sponsored by iCIMS Information Technology  Webinars Our Systems are Down AGAIN? Strategies Behind Highly Effective IT Management in Retail With today’s ever-changing technology (mobile, POS, distributed environments, etc.), how can retailers overcome the challenges of today in order to apply an effective ITSM plan? And what about all those mobile and POS devices that need to be supported as well? Join us for this live web seminar to learn what the top retail IT challenges are and learn best practices on solving them.  As a bonus, you’ll hear from Aline Menezes, Sr. Systems Administrator at ShoeDazzle.com, as she shares how she successfully overcame these challenges.   Thursday, March 1 at 2 p.m. Eastern sponsored by Kaseya  Video Kmart Australia's IT Manager Talks Self Checkout STORES Media editor Susan Reda interviews David Keil, GM of IT for Kmart Australia, about the company's experience with and future plans for self checkout. sponsored by NCR Re-imagining Retail with VeriFone STORES Media editor Susan Reda interviews Erik Vlugt of VeriFone and Jose Viera of PacSun about mobile solutions in the retail space.  sponsored by VeriSign Marketing  Whitepapers The Roadmap from Multi-Channel to Cross-Channel Retailing Plan Your Roadmap to True Channel Integration Recent market research from Aberdeen Group has identified what leading retailers are doing and planning to advance from multi-channel to enriched cross-channel retailing – and why. Learn what’s driving the shift to channel integration and the key strategies and actions you can and should implement to inspire your customers and increase sales. sponsored by Epicor Cashing in on the Mobile Barcode Revolution Advancements in scanning technology that can read barcodes off of mobile phone displays provide retailers with a powerful touchpoint and a highly personal marketing channel for customers. sponsored by Motorola Solutions Merchandising  Whitepaper Consignment Sales: Market Penetration vs. Risk Mitigation As retailers react to changes in demand and manufacturers compete for limited shelf space, more and more retailers are asking their vendors to sell goods on a consignment basis. Brand manufacturers must closely examine the risks and rewards associated with selling on consignment.  sponsored by Jesta Mobile  Video Talking Mobile Wallet, PCI Compliance with MagTek STORES Media VP Harry Lister interviews Andy Deignan, VP of global marketing and strategy for MagTek, about the company's mobile wallet product and PCI compliance.  sponsored by MagTek Supply Chain  Whitepaper Floor Planning: Shifting From a Tactical to a Strategic View  Managing floor plans has evolved from a way to simply plot sales floor layout and ensure store consistency to a strategic practice to maximize traffic, sales and margins per store. Today’s successful planner must have knowledge, processes, tools and data to deliver effective returns. sponsored by JDA Accenture All content of this e-newsletter represents solely the individual opinions of the speakers  and/or sponsors, and not necessarily those of STORES Media or the National Retail Federation.

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