Wednesday, April 11, 2012

How retailers are thwarting "showrooming"

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April 11, 2012News for the retail industry

  Top Story 
 
  • How robots helped Saks Direct beef up its sales
    After implementing a fulfillment system driven by robotic technology at its Aberdeen, Md., warehouse, Saks Direct saw a 21% increase in fourth quarter sales in 2011 over the same period the year before. In addition to boosting the warehouse's efficiencies, the Kiva mobile-robotic system also helped the company save space and become more flexible -- a key component in its ability to keep up with the dynamics of increased online shopping, says Michael Rodgers, executive vice president and CIO for Saks. STORES magazine (4/2012) LinkedInFacebookTwitterEmail this Story
Are you in control of your transportation spend? Specialty retailer Gump's gained control of theirs through enVista's web-based Transportation Spend Management solution. Download the case study to learn how Gump's gained near real-time visibility to transportation expenses, reduced shipping costs, and improved decision-making across their entire supply chain.
  Industry Watch 
 
  • Best Buy's mobile business is chain's saving grace
    Best Buy's mobile unit remains one of the retailer's bright spots amid lower-than-expected results and Tuesday's announced departure of CEO Brian Dunn. The chain's computing and mobile phone unit, which makes up 40% of the company's revenues, posted 7.6% gains in same-store sales in the fourth quarter from a year ago. CNET (4/10) LinkedInFacebookTwitterEmail this Story
  • SUPERVALU CEO touts hyperlocal stores
    SUPERVALU President and CEO Craig Herkert said the company will remain focused on the hyperlocal concept in fiscal 2013, letting store directors fit prices, products and promotions to the community. "Hyperlocal will be our true point of differentiation," Herkert said. "This is a major cultural shift for our company but one that store teams have genuinely embraced." Drug Store News (4/10) LinkedInFacebookTwitterEmail this Story
The Business Case for Mobile and Tablet Shopping
Is mobility an out-of-reach luxury or could it really improve your business? Get the facts! Aberdeen’s Analyst Insight examines the impact of mobile solutions on retail transactions, customer expectations, and important profit opportunities. This research – a $399 value- is yours free! Download your copy here!
  Retail Trends 
 
  • How retailers are thwarting "showrooming"
    Bricks-and-mortar retailers are taking action against the practice known as "showrooming," in which shoppers check out products in stores and then buy them at online-only retailers for a lower price. Target, for example, is offering exclusive products, sending coupons to mobile devices and selling items online at a lower cost than in the stores. The Wall Street Journal (4/10) LinkedInFacebookTwitterEmail this Story
  • Growing U.S. demand boosts global exports
    An improving economy is raising U.S. consumer confidence and increasing demand for foreign goods, just as China's economy starts to decelerate and Europe grapples with the threat of a recession. U.S. consumers spent about $11 trillion last year and are on track to boost spending higher in 2012, analysts say. Bloomberg Businessweek (4/5) LinkedInFacebookTwitterEmail this Story
On the Internet, page-loading delays can stop customers from buying. Download our free report 3 Proven Ways to Boost Transactions with Web Acceleration and learn how Limelight Network's front-end acceleration technology can improve Time to Actions.
  Retail Technology 
 
  • Retailers embrace scan-and-deliver model
    Technology that allows mobile-device users to buy items for delivery by scanning an image is gaining popularity. Giant Food Stores installed ads at train stations for grocery delivery by Peapod. The concept is also used in Europe. MobileMag.com (4/10) LinkedInFacebookTwitterEmail this Story
  • A recipe for successful multichannel retailing
    Retailers must offer consistent branding and customer experiences across all channels, including online, mobile, in-store and contact centers, said Bon-Ton Stores executive Jimmy Mansker. "The customer sees you as one company," he said. "If they buy online, in-store, from a kiosk or from your call center, they should get a consistent message and service level." Internet Retailer (4/9) LinkedInFacebookTwitterEmail this Story
Create a Shopping Cart that Converts Browsers to Buyers
When a shopper starts the checkout process, retailers typically need to get out of the way. Find out how to create a clear path to checkout and get tips on how to reduce cart abandonment during a free webinar on Thursday, April 12, at 2 p.m. EDT, featuring Cam Jensen from Lands' End. Space is limited. Register today.
  Main Street 
 
  • The world of niche retail
    One way that small retailers try to make a splash is by selling unique products. ManPacks.com, for example, sells men's undergarments and hygiene necessities, sending them in three-month intervals as customers run out of their favorite products. "At the end of the day, it's what makes a retailer different that helps drive their business," said NRF's Kathy Grannis. "Companies that can separate themselves from the competition will usually always find customers who are eager and interested in what they have to sell." The Patriot Ledger (Quincy, Mass.)/Marketing Daily/Mainstreet.com (4/11) LinkedInFacebookTwitterEmail this Story
A large men’s apparel retailer has found the key to loyalty success with an initiative that allows customers to engage with the brand on their terms, not based on a time sensitive promotion. Download A Cross-Channel Loyalty Case Study to learn how this retailer has ensured that its brand is aligned across channels for a cohesive loyalty program.
  Sponsored Content 
 

  NRF News 
  • Retail container traffic to rise 3.2% in April
    With rising consumer confidence, job gains and other economic indicators, retailers are beginning to build up their inventories. According to the monthly Global Port Tracker report by the National Retail Federation and Hackett Associates, U.S. ports are expected to see more than a 3% rise compared to the same month last year, and year-over-year gains should continue through the end of summer. Read more. LinkedInFacebookTwitterEmail this Story
 
  • How Wi-Fi can change the way retailers engage in-store customers
    The mobile revolution continues to grow and evolve, and shoppers are arming themselves with smartphones and tablets for their trip to their favorite store. And some retail companies are leveraging in-store wireless connections to better understand their customers. In an April 19 STORES webinar, executives from Dell and Retail Systems Research will explain retailer Wi-Fi strategies that can improve customer loyalty and quickly bring companies ROI by implementing a secure and scalable wireless infrastructure. Learn more and register. LinkedInFacebookTwitterEmail this Story
Learn more about NRF ->Join NRF  |  Govt Relations  |  NRF Events  |  STORES  |  NRF Foundation

  Chain Restaurant News 
  • Fruit-themed offerings debut at Krispy Kreme
    Krispy Kreme is offering foods and drinks with a "fruit stand" theme at its stores through May 20. The foods include strawberry doughnuts and organic oatmeal available with fruit or brown sugar toppings, and the chain is also offering berry- and lemonade-flavored Frozen Chillers that are sweetened with cane sugar. QSRWeb.com (4/10) LinkedInFacebookTwitterEmail this Story
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  Editor's Note 
  • Correction
    Because of an error in the source article, a summary in Tuesday's NRF SmartBrief misstated the position of Safeway Chairman and CEO Steve Burd. He also is the outgoing president. SmartBrief regrets the error. LinkedInFacebookTwitterEmail this Story
 
Position TitleCompany NameLocation
VP Retail MerchandisingLittle Switzerland St. Thomas, USVI, USA Virgin Islands
Director of Advertising ProductionThe Bon Ton Stores, Inc.Milwaukee, WI
Senior BuyerFloor and Decor Outlets of America, Inc.Smryna, GA
Senior Manager, Training & DevelopmentTotal Wine & MorePotomac, MD
Manager of Visual Merchandising, e-commerceThe TJX Companies, Inc.Framingham, MA
Corporate Counsel - Commercial GeneralistMeijerGrand Rapids, MI
District ManagerHallmarkNashville, TN
Director of [RE]FRESH (a store supporting Foster & Adoptive Care Coalition)[RE]FRESH: A Fashion CoalitionSt. Louis, MO
Director of MarketingMoosejawMadison Heights, MI
VP eCommerceBurlington Coat FactoryBurlington, NJ
Senior Vice President - Human ResourcesBurlington Coat FactoryBurlington, NJ
Enterprise Architect – Global IT Omni-ChannelLevi Strauss & Co.San Francisco, CA
Sr. Business Analyst, Multi-Channel Retail ITLevi Strauss & Co.San Francisco, CA
Cosmetics Buyer (Experience Required)Kohl's Department StoresMilwaukee, WI
E-Commerce MerchantKohl's Department StoresMilwaukee / Menomonee Falls, WI
Business Analyst-Supply ChainPetSmartPhoenix, AZ
Systems AnalystPetSmartPhoenix, AZ
Merchandise PlannerKohl's Department StoresMenomonee Falls, WI
Merchandise Buyer - Multiple CategoriesKohl's Department StoresMilwaukee/Menomonee Falls, WI
Director of OperationsSpencer GiftsEgg Harbor Township, NJ
Manager of Store CommunicationAmerican Eagle OutfittersPittsburgh, PA
Director E-Commerce Fulfillment OperationsBed Bath and Beyond Inc.Multiple Locations, United States
Click here to view more job listings.

  SmartQuote 
You're never as good as everyone tells you when you win, and you're never as bad as they say when you lose."
--Lou Holtz,
American football coach, sportscaster, author and speaker


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