  | April 19, 2012 | News for the retail industry |  |  | |
 | Which seniors are most profitable for you?
When you segment seniors by affluence, education, employment, lifestyle, and geography, you find vast differences in their preferences and spending habits. Download this white paper to learn more about analyzing and segmenting this fast-growing and increasingly profitable consumer group. | - American Eagle opens first 2 stores in Japan
American Eagle Outfitters opened its first two stores in Tokyo this week, marking the teen apparel retailer's first foray into Japan. On Wednesday, the company opened a 15,000-square-foot flagship in a new upscale retail development, its first major flagship outside the U.S. Women's Wear Daily (subscription required) (4/18)       | Which do you choose: Customer frustration…or channel integration? Today's consumers expect to shop the way technology lets them work and live: easily, efficiently and seamlessly across channels. Aberdeen's 2012 Analyst Insight on the Omni-Channel Retail Experience explains how your competitors make that happen – and how you can too! This $399 value is now yours free. Download the report now! |
 - How millennials will fuel retail's future
The millennial generation operates in an omni-channel world that melds the latest in digital options with tried-and-true traditions, and retailers ignore the demands of the group at their own peril, said speakers at a global retailing conference last week. "This will be the single-biggest purchasing group, bigger than the baby boomers.…We must be the place of choice for this consumer," said Macy's chairman and CEO Terry Lundgren. Women's Wear Daily (subscription required) (4/18) - When it's time to break up with a brand
Personal styles change as women get older and move through new stages of life, which often means breaking up with a formerly beloved brand when it's time to move onto a new look, consumers and stylists say. For others, the break-up comes when brands change course and stop creating the looks that made shoppers fall in love in the first place. The New York Times (tiered subscription model) (4/18) - How one "This is Retail" finalist fills a community niche
 Susan Kaufman hit on a recipe for retail success in her small town when she launched Market Alley Wines last year, giving her neighbors a place to discover vintages they wouldn't find anywhere else and a spot to hang out and sip a glass of wine with friends. In the video entry that led her to one of five finalist spots in NRF's "This is Retail" contest, Kaufman's customers tell what the local merchant means to them. Retail's BIG Blog (4/19)  | Five Ways to Reduce eCommerce Costs
The retail eCommerce market continues to benefit from positive economic trends and sustained consumer enthusiasm for online shopping. This free white paper examines five tactics for reducing the costs associated with operating an online retail business. |
 - Boom in e-commerce pressures retail stores to keep up
U.S. consumers have reached a comfort level with online and mobile shopping that has spurred them to make greater demands of traditional retailers, research shows. Customers are using their mobile devices in stores to compare prices, take product pictures, scan QR codes for more information and seek out coupons and promotions. Adweek (4/18)  | Hiring exceptional talent is critical to the success of your business. Whether it’s the executive who offers visionary leadership, or the sales professional who won’t settle for less than 100%, a business needs great people to thrive. This guide provides best practices for securing the top talent you need to drive business results. |
 | Main Street |  |  | | - Disarming angry customers
There are several steps to making angry customers satisfied or, as customer-service expert Michael Hess puts it, "slingshotting them" into happiness. First, he writes, defuse the situation, then make sure you don't get defensive. Finally, do something unexpectedly nice for the customer. CBS MoneyWatch (4/18)  | |  | | The Buzz(CORPORATE ANNOUNCEMENTS)
Free Predictive Analytics Webinar
Learn about the hottest trend in retail - Predictive Analytics. Retail analytics experts will demonstrate for both business and IT teams how analytics applications such as advanced revenue attribution and customer-level response modeling optimize critical processes e.g. marketing mix and spend. Click to register
Interested in learning more about advertising with SmartBrief? Click here for detailed industry information and media kits.  | |  | |  |
| NRF News | | | | - How supply chains can fulfill the promise of integrated retail
With more than two decades of experience, Sears Holdings SVP Rajan Penkar knows a thing or two about the evolution of the supply chain model. In a post on Retail's BIG blog, Penkar discusses the role of supply chains in the areas of corporate social responsibility and environmental sustainability, technologies that will have a significant impact on the supply chain field, as well as the supply chain implications of an integrated retail model. Read more. Retail's BIG Blog (3/15) - Do you have what it takes to speak at retail's biggest event?
The call for speakers is now open for the NRF's 102nd Annual Convention and Expo. Otherwise known as Retail's BIG Show, the event has more than 130 education programs and attracts more than 25,500 attendees, and industry experts, practitioners and those interested in advancing the retail industry are encouraged to apply. Submit your proposal by June 1 to be considered. Learn more.
| Chain Restaurant News | | | | - Starbucks addresses growing pains in China
Starbucks is feeling growing pains in China, which is expected to surpass Canada and become the coffee giant's second-largest market by 2014, including the issue of patrons who linger in the shops without spending. China's tight labor market also makes it tough to find help, an issue the company is addressing with the creation of a new training program dubbed Starbucks China University. Reuters (4/19) | |  | | Position Title | Company Name | Location | | VP Retail Merchandising | Little Switzerland | St. Thomas, USVI, USA Virgin Islands | | Retail Construction/Project Manager | Jewelry Repair Enterprises, Inc | Delray Beach, FL | | Senior Buyer | Floor and Decor Outlets of America, Inc. | Smryna, GA | | Fashion Product Manager (Sourcing Manager) | Target | Minneapolis, MN | | Product Manager (Sourcing Manager) | Target | Minneapolis, MI | | Fashion Buyer | Target | Minneapolis, MN | | Target.com Merchandising Buyer | Target | Minneapolis, MN | | Retail Buyer - Home | Target | Minneapolis, MN | | Senior Store Leadership Management Position | Saks Fifth Avenue | Atlanta, GA | | Learning Solutions Manager | PetSmart | Phoenix, AZ | | Wholesale Visual Coordinator | MacKenzie-Childs LLC | New York, NY | | Director of Field Human Resources | The Vitamin Shoppe | North Bergen , NJ | | Retail Merchandise Manager | Le Creuset of America, Inc./Schiller Stores, Inc. | Early Branch, SC | | Senior Manager, Training & Development | Total Wine & More | Potomac, MD | | Director of Marketing | Moosejaw | Madison Heights, MI | | Manager of Visual Merchandising, e-commerce | The TJX Companies, Inc. | Framingham, MA | | Corporate Counsel - Commercial Generalist | Meijer | Grand Rapids, MI | | Cosmetics Buyer (Experience Required) | Kohl's Department Stores | Milwaukee, WI | | E-Commerce Merchant | Kohl's Department Stores | Milwaukee / Menomonee Falls, WI | | Merchandise Planner | Kohl's Department Stores | Menomonee Falls, WI | | Merchandise Buyer - Multiple Categories | Kohl's Department Stores | Milwaukee/Menomonee Falls, WI | | Director of Operations | Spencer Gifts | Egg Harbor Township, NJ | | Manager of Store Communication | American Eagle Outfitters | Pittsburgh, PA | | Director E-Commerce Fulfillment Operations | Bed Bath and Beyond Inc. | Multiple Locations, United States | | | Click here to view more job listings. | | |
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According to comScore, 38% of customers have abandoned an in-store purchase after looking up pricing information on their smartphones. Source: 
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