| November 14, 2011 | News for the retail industry |  |  | |
- Sears will stay closed on Thanksgiving
Sears will stay closed on Thanksgiving, reversing last year's decision to open on the holiday, and open its doors at 4 a.m. on Black Friday, the company said. The move came partly in response to customers who balked at hitting the store at midnight to get the early deals, as well as an increase in people going online to snap up Black Friday deals. Chicago Sun-Times (11/12)       | Want to be a hero to your customers and avoid chaos in your stores? BearCom and Motorola, your wireless communications specialists for the retail industry, can help. Watch how our hero Wireless Woman swoops in and saves the day at the Pampered Pets store with the uber-cool Motorola CLS two-way radio from BearCom! | - Crate and Barrel names new CEO, president
Crate and Barrel will promote COO Sascha Bopp to the CEO post when current president and chief executive Barbara Turf retires in April. CB2 brand director Marta Calle will become president at that time, overseeing marketing and merchandising for Crate and Barrel's retail and online operations. InternetRetailer.com (11/11) - Home-improvement chains make changes
DIY chains Home Depot and Lowe's are both expected to post modest sales increases when they report quarterly earnings this week, largely the result of changes the chains have made to adapt to a slower economy. Both chains have slowed store growth and focused more attention on their websites, which most customers use to browse before heading to the stores to make a purchase. The Wall Street Journal (tiered subscription model) (11/14)  | Consumer Insights Your Brand Needs to Know: Latest Trends in Behavioral Advertising
Learn what brand managers, advertisers, as well as networks, agencies, and publishers need to know about consumer survey insights into behavioral ad serving, also known as interest-based advertising. Learn more today! |
 - How to keep "mission shoppers" in the store
More consumers come to the store armed with online research, buy what they came for and leave without doing any browsing or additional shopping, a trend that has retailers searching for ways to keep so-called "mission shoppers" in the store. Lowe's has armed staff with iPhones that allows them to check inventories immediately, and Old Navy has added more greeters and reconfigured the store layout to encourage browsing. Bloomberg Businessweek (11/10) - Malls aim to meet more needs in one place
As more consumers turn to the convenience of online shopping, malls are adding stores and services designed to give shoppers more reasons to make frequent visits. Enclosed shopping centers are adding a growing number of nontraditional businesses including nail salons, Ticketmaster branches, daycare centers and cooking schools. Los Angeles Times (11/12)  | Which retailers are winning with better customer engagement?
Aberdeen’s connected store survey shows how top-performing retailers are boosting profits by personalizing the shopping experience, and what other retailers are doing to catch up. This White Paper provides a practical roadmap for what Aberdeen identifies as a fundamental transformation in retailing. Today, it’s yours at no cost! Download your copy now! |
 - Print catalogs still have a role in the iPad age
Consumers are increasingly using their iPads and other tablets to peruse fashion retailers' selections, but merchants say print catalogs still play a key role in selling the brand. A growing number of retailers including Bloomingdale's, Nordstrom and J. Crew have added mobile applications that offer tablet users digital catalogs that closely mimic the print experience. Los Angeles Times (11/13)  | Are you prepared? Representing the biggest, longest and busiest time of year, the holiday season is an exciting time in retail stores. However, the opportunity for increased revenue from higher than normal traffic also increases the risk for potential loss. Read Wren’s white paper to learn how to out-think the Grinch, and manage holiday shrink. |
 - 9 tips for giving your people the praise they deserve
When offering praise to your employees, it's important to understand what makes each person tick, Jeff Haden writes. "Your goal is to know your every employee so you can recognize each one in the manner that produces the greatest impact for that person," he writes. Also remember that recognition is more effective the quicker it is given and be sincere with your praise, he recommends. CBS MoneyWatch (11/10)  | Hot Topics |  |  | | Top five news stories selected by NRF SmartBrief readers in the past week. - Results based on number of times each story was clicked by readers.
| | | Most Popular Headlines from Last Week Results based on number of times each story was clicked by readers. |
| NRF News | | | | - NRF taps retail veteran Richard Mellor to lead loss prevention team
NRF announced today that Richard Mellor, a retail security and loss prevention expert with more than 30 years of industry experience, will join NRF as vice president of loss prevention on Nov. 28. Throughout his career in retail security and loss prevention, Mellor has served as an executive with companies such as Helzberg Diamonds, Macy's and Woodward & Lothrop. "Rich's extensive background in retail security and loss prevention topics will bring additional value to our members and boost our efforts to pass legislation crucial in the industry's fight against fraud and retail crime," said NRF President Matthew Shay. Read more. - How to leverage mobile and social applications in-store
Retailers looking to provide a more engaging experience for shoppers should look no further than the device shoppers carry in their hands. In a Nov. 17 STORES Knowledge series webinar, Sucharita Mulpuru of Forrester Research and Gev Satarawalla of Criti will share key insights on current trends in retail mobile and social media initiatives, how to measure ROI in the mobile and social space, and relevant ways to include social and local contexts to mobile-enabled shoppers. Register or learn more.
| Chain Restaurant News | | | | - Chains aim to attract veterans with franchisee deals
Veterans are more likely to be self-employed than those who haven't served in the military, and more are finding opportunities to run their own restaurants. Subway waives its franchise fee for honorably discharged veterans looking to open eateries on military or government installations, and Great American Cookies recently boosted its franchise-fee discount for veterans to 40%. PizzaMarketplace.com (11/11) | |  | | Position Title | Company Name | Location | | Retail Due Diligence Examiner | Spain, Price, Reader & Thompson, PC | Nationwide, United States | | VP DMM Boys | Burlington Coat Factory | Burlington, NJ | | Assistant General Manager Merchandise - Hackensack, NJ Store | Saks Fifth Avenue | Hackensack, NJ | | Fashion Buyer | Target | Minneapolis, MN | | Lead Analyst, Point-of-Sale Configuration | Total Wine & More | Potomac, MD | | Enterprise Architect Manager | Cabela's | Sidney, NE | | Store Director - Las Vegas, NV | Saks Fifth Avenue OFF 5TH | Las Vegas, NV | | Category Manager - Copy & Print | Staples | Framingham, MA | | Talent Development Director | Saks Fifth Avenue- Santa Barbara | Santa Barbara, CA | | Sr. Systems Training and Communications Specialist | Bj's Wholesale Club, Inc. | Westborough, MA | | Director of Operations | Five Below, Inc. | Philadelphia, PA | | Director, Store Planning and Project Development | Ross Stores, Inc. | Pleasanton, CA | | Director- Marketing | Saks Fifth Avenue- Palm Desert, CA | Palm Desert, CA | | Manager, Retail Communications/Training | L.L. Bean | Freeport, ME | | Director, International Government Affair | The Clorox Company | Oakland, CA | | Paralegal III | The Clorox Company | Oakland, CA | | | Click here to view more job listings. | | |
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Retailers are estimated to lose $3.48 billion to return fraud this holiday season. Source: 
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