| November 18, 2011 | News for the retail industry |  |  | |
- New footprints and fashions in Target's future
Target, which saw its strongest quarterly same-store sales increase since 2007 in the third quarter, has two key executive positions to fill in the near-term and a full plate of initiatives to accomplish in the coming years. The chain will launch its first urban City Target stores next year, move into Canada in 2013 and continue to assess new designer capsule collections on the fashion front. Women's Wear Daily (subscription required) (11/16)       | Consumer Insights Your Brand Needs to Know: Latest Trends in Behavioral Advertising
Learn what brand managers, advertisers, as well as networks, agencies, and publishers need to know about consumer survey insights into behavioral ad serving, also known as interest-based advertising. Learn more today! |
 - Best Buy puts more ad dollars into its holiday stocking
Best Buy's holiday ad push this year has a bigger budget behind it, as the electronics retailer will prominently feature the tablets, e-readers and smartphones it sells, all of which have been moving briskly off the marketer's shelves. The campaign, via Crispin Porter + Bogusky, Starcom and Razorfish, will have a significant digital component, but also will include five 30-second TV spots, one of which will feature all of the Apple products Best Buy sells. Advertising Age (tiered subscription model) (11/17) - REI to open first NYC store next week
Outdoor gear and apparel retailer REI will open its first Manhattan store next week, in a historic three-story building in the city's SoHo neighborhood. The 36,000-square-foot store will include a bike repair shop, ski and equipment rentals, and a community room for classes. Women's Wear Daily (subscription required) (11/17)  - Merchants get ready for busy Black Friday
About 152 million U.S. consumers plan to shop during Black Friday Weekend, up from 138 million last year, NRF says, and retailers are getting ready. Macy's will launch humorous ads starring Justin Bieber, who urges shoppers to get an early start. NRF expects shoppers to turn out at the stores that have pushed up their openings to midnight, since many would rather stay up than set their alarms for the next morning, says CEO and President Matthew Shay. MediaPost Communications/Marketing Daily (11/17), Journal and Courier (Lafayette, Ind.) (11/18) - Lowest-priced chains opt for the earliest openings
Several retailers that cater to low-income shoppers have chosen to stay open on Thanksgiving while luxury merchants will take Black Friday at a more leisurely pace. In the hope of being first to bring in lower-income holiday shoppers, Kmart, Wal-Mart and Old Navy stores will be open on the holiday, while Bloomingdale's, Nordstrom and Saks will stick to their traditional opening times the day after Thanksgiving. Reuters (11/17)  | Which retailers are winning with better customer engagement?
Aberdeen’s connected store survey shows how top-performing retailers are boosting profits by personalizing the shopping experience, and what other retailers are doing to catch up. This White Paper provides a practical roadmap for what Aberdeen identifies as a fundamental transformation in retailing. Today, it’s yours at no cost! Download your copy now! |
 - Payment startup takes aim at credit card companies
Online-payment company Dwolla aims to grab market share from credit card companies and online-payment services such as PayPal by charging a flat, 25-cent fee per transaction, instead of a percentage of the purchase amount. ABC News (11/17)  - Diversity, service key to camera store's success
Hunt's Photo and Video in Malden, Mass., is one of the few remaining independent camera merchants in the age of digital photography. Third-generation owner Gary Farber says his eight-store company succeeds by tailoring its services to photographers of all levels, from first-time point-and-clickers to professionals. Boston Herald (11/17)  | Want the Secret to Customer Loyalty?
When it comes to customer loyalty, leaders beat laggards by more than 14 percent. Download the white paper Increase Customer Satisfaction with Productivity-Based Scheduling to learn how scheduling the right employees at the right times will make your customers want to buy more, recommend you, and stay in your store. |
| NRF News |  |  | | - Top 10 retailers for customer service announced
As shoppers prepare to visit stores and websites after Thanksgiving, the finalists for the seventh annual Customers' Choice awards have been announced. The retailers, chosen by over 9,000 shoppers through a write-in survey, include online greats like Amazon and Zappos and multichannel contenders like L.L.Bean and Nordstrom. The final company rankings will be released at NRF's Annual Convention, Jan. 15 to 18 in New York City. View the Top 10. - NRF SmartStat: Nov. 18, 2011
 Just over 60% of retailers now require customers returning items without a receipt to show identification. Source: NRF's 2011 Return Fraud survey - Gift card spending to reach $27 billion this holiday season
Thanks to e-gifting, instant delivery through Facebook, personalized video and even mobile options, gift cards have become unique gift ideas in their own right. According to an NRF survey released today, holiday shoppers are expected to spend an average of $155 on gift cards, the highest amount since 2007. NRF's first holiday survey, released last month, shows that gift cards remain the most requested holiday gift. Read more.
| Chain Restaurant News | | | | - IHOP debuts a new fast-casual format
At IHOP Express in San Diego, patrons order at the counter, pour their own coffee and are typically out the door in half an hour or less without having to leave a tip. The new format aims to appeal to consumers who have shifted from casual dining to fast-casual eateries in search of faster, less-pricey meals. USA TODAY (11/16) - McDonald's recruits chefs to beef up global menus
McDonald's restaurants in international markets have upgraded their menus with sandwiches created by classically trained chefs, including Austrian chef Toni Mörwald, whose Surf & Turf burger debuted this week. Earlier this fall, Michelin-starred Italian chef Gualtiero Marchesi created two new sandwiches including the McItaly Adagio, an eggplant mousse made with tomato and ricotta salata cheese. BurgerBusiness.com (11/17)  | Save $250 on Retail’s BIG Show
From leading brands to independent retailers, 20,000+ will head to Retail’s BIG Show in New York Jan. 15-18 to discuss the latest trends and technology driving the retail industry. Be a savvy shopper and take advantage of the advance rate by Dec. 2. Register now. | | | | Position Title | Company Name | Location | | Director of Learning and Development | Burlington Coat Factory | Burlington, NJ | | Sr. Corporate Internal Auditor | PetSmart, Inc. | Phoenix, AZ | | Fashion Buyer | Target | Minneapolis, MN | | Sr. Systems Training and Communications Specialist | Bj's Wholesale Club, Inc. | Westborough, MA | | Enterprise Architect Manager | Cabela's | Sidney, NE | | Director, Store Planning and Project Development | Ross Stores, Inc. | Pleasanton, CA | | Assistant General Manager Merchandise - Hackensack, NJ Store | Saks Fifth Avenue | Hackensack, NJ | | Director of Operations | Five Below, Inc. | Philadelphia, PA | | Category Manager - Copy & Print | Staples | Framingham, MA | | Manager, Retail Communications/Training | L.L. Bean | Freeport, ME | | Director, International Government Affair | The Clorox Company | Oakland, CA | | VP DMM Boys | Burlington Coat Factory | Burlington, NJ | | Talent Development Director | Saks Fifth Avenue- Santa Barbara | Santa Barbara, CA | | Paralegal III | The Clorox Company | Oakland, CA | | Fifth Avenue Club Director | Saks Fifth Avenue | Bal Harbour, FL | | | Click here to view more job listings. | | |
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