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| Global retail industry news |  |
- Marks & Spencer plans to expand across the Middle East
Marks & Spencer, the UK retailer with hundreds of stores in 42 overseas territories, has a five-year expansion plan for the Middle East. The plan includes launching three outlets in Egypt. M&S is planning to open its second store in Cairo by the end of October. "Egypt is a key market. With a population of 80 million there's real opportunity for scale there," said Bruce Bowman, head of operations for M&S at Dubai's Al Futtaim. ArabianBusiness.com (United Arab Emirates) (17 Jul.)      - Group opposes regulation of credit card surcharges in Australia
The Australian Retailers Association is striving to preserve merchants' right to levy a surcharge on credit card transactions. "(G)ood retailers understand that they must consider their customers' experience when deciding whether or not to directly charge for credit card usage and the majority won't overcharge or charge at all," said ARA Executive Director Russell Zimmerman. The Reserve Bank of Australia is moving toward regulating such surcharges. SmartCompany.com.au (Australia) (18 Jul.)  | Let Social Media Find Your Staff For You
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 - McDonald's UK bolsters profits in 2010
McDonald's UK said that longer opening hours helped the fast-food chain significantly increase profits last year. The British division of the restaurant chain reported a 38% rise in profits to £157 million. McDonald's UK also noted that it is off to a good start this year. The Independent (London) (18 Jul.) - Forever 21 prepares to open first store in UK
Forever 21 has been extremely successful in the US and is now poised to bring its affordable fast fashion to Britain. The family behind the Forever 21 chain is notoriously secretive, but its founder, Do Won "Don" Chang, opens up about the company's past and future. "I feel truly blessed by Forever 21's success," he said. "Forever 21 is my American Dream." The Guardian (London) (17 Jul.)  | 2 Banners That Used Gaming to Drive Engagement
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 - Australian consumers shift to buying more products online
Australian shoppers are growing increasingly concerned about the uncertain economic climate and higher living costs. Many are shopping for everyday products online, causing a drop in sales at traditional retailers. "We are in the eye of the perfect storm," said Paul Zahra, CEO at David Jones. "A strong Australian dollar, deflationary situation, the leakage to offshore online retail growth as a function of an unlevel playing field." The Wall Street Journal (tiered subscription model) (15 Jul.)  | Despite being a backbone enterprise application, Enterprise Resource Planning is often misunderstood. In this guide from Focus, top experts provide their suggestions and recommendations to guide you through your evaluation of the best choices. Unravel the complexities of ERP once and for all to make an informed buying decision by downloading this free white paper. |
 | Spotlight on Mass Merchandise |  |  | | | NRF News | | | | - 10 simple site tweaks to reduce shopping cart abandonment
With average online shopping cart abandonment rates hovering around 40% to 50%, converting these lost sales can substantially improve a retailer's bottom line. At Shop.org's Online Merchandising Workshop, Eight by Eight CEO Amy Africa shared ten simple site tweaks that can convert on-the-fence shoppers. Tip #6? Quit asking pointless questions. Read more.
| SmartQuote | | | |  | Originality is the fine art of remembering what you hear but forgetting where you heard it."
--Laurence J. Peter,
Canadian-born educator  |
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