| Global retail industry news |  |
- Report: 2011 to be challenging year for Canadian retailers
Holiday sales in Canada rose as much as 4% in 2010, exceeding expectations, Ernst & Young reported. However, 2011 will be more challenging for retailers as competition increases. "Retail sales are expected to rise again in 2011, but Canadian retailers will face greater competition from foreign entrants who are determined to claim a share of Canada's reviving consumer market," said Daniel Baer of Ernst & Young. "They'll have little choice but to fight back aggressively." Toronto Sun/QMI Agency (05 Jan.) , Financial Post (Canada) (05 Jan.)       - John Lewis exec: Multichannel helped us succeed
John Lewis' annual online sales reached £500 million for the first time. In the last five weeks of 2010, the retailer's e-commerce sales rose 42% from the comparable period a year earlier. "Our success confirms our strength as a multichannel retailer," said Andy Street, John Lewis managing director. InternetRetailing.net (05 Jan.)  | 2011 planning for social media made simpler
94.1% of businesses use social media to build brand awareness — does yours? Get insights into business trends and best practices for social media from SmartBrief's State of Social Media for Business. Make your 2011 social-media strategy count with data from 6000+ business execs. Download the key takeaways now. |
 - Feedback helps Debenhams understand its customers
Debenhams used a customer insight programme to hear from hundreds of thousands of its customers. The responses are helping Debenhams make improvements as it gains insight into what its customers value. "The idea was to replace our mystery shop programme to get feedback from actual customers, rather than paid-for mystery shoppers, on all aspects of their experience with Debenhams, in real time," said Kate Whittaker, strategy manager at Debenhams. The Retail Bulletin (05 Jan.) - Waitrose plans 39 new stores in 2011
Waitrose said it would open 39 new stores, which will create about 3,000 new jobs. The upscale retailer opened 20 stores last year. "Our strong Christmas trading figures give us confidence for the year ahead, when we will continue to invest in the future growth of our business," said managing director Mark Price. Google/The Press Association (05 Jan.) , Reuters (05 Jan.)  | Master Business Blogging With Big Brands
Experts from Ford, McDonalds, Sony, Cisco, Southwest Airlines, Technorati, and Procter & Gamble reveal their blogging tactics at Blogging Success Summit 2011. Limited-time 50%-off pricing. Fully online. Click here for free sample class. |
 - Sales fall at Fast Retailing's Uniqlo stores in Japan
Fast Retailing's Uniqlo stores in its home market of Japan continued to decline in December. Uniqlo has increased competition from Shimamura and Aeon, which sell thermal clothing products similar to Uniqlo's Heattech line. Fast Retailing's shares fell on the Tokyo Stock Exchange. Bloomberg (06 Jan.)  | Retail in Latin America |  | | | - Comerci plans to reactivate store expansion plans
Comercial Mexicana, a Mexican retailer known as Comerci, said it wants to revive its expansion programme after reducing its debt to less than $1 billion over the next few years. In 2008, Comerci lost significantly on derivatives trading and eventually defaulted on its obligations. Jose Calvillo, chief financial officer at Comerci, said the retailer had positive fourth-quarter sales and is planning to open several new stores in 2011. Reuters (05 Jan.) | E-commerce Spotlight | | | | - Wal-Mart steps up global e-commerce presence
Wal-Mart launched new retail websites in China, Mexico, Argentina and Chile to compete with Amazon, Tesco and Carrefour. The largest retailer in the world called its international online initiative a "multibillion-dollar opportunity." Wal-Mart has been investing to create an online platform that can be easily translated into different languages. Financial Times (tiered subscription model) (06 Jan.) | Spotlight on Consumer Electronics | | | | - Global consumer electronics sales forecast to set record
The Consumer Electronics Association said global spending on consumer electronics, including computers, televisions and mobile phones, could surpass $1 trillion in 2011 for the first time. Sales figures are expected to be driven by purchases of smartphones, e-book readers, flat-panel televisions and tablet computers. Sales of consumer electronics rose last year to $873 billion, up 13% from 2009. Google/Agence France-Presse (05 Jan.) | NRF News | | | | - Retail's BIG Show standard registration ends 7 January
Want to attend the year's biggest and best retail industry event? Here's your last chance to save on registration for NRF's 100th Annual Convention & EXPO, 9-12 January in New York City. Registering before January 7 can save you more than $200 off the on-site rate. NRF retail members can save even more by registering as a 5-person retail team. Learn more.
| SmartQuote | | | |  | Destiny is not a matter of chance, it is a matter of choice; it is not a thing to be waited for, it is a thing to be achieved."
--William Jennings Bryan,
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