  | June 15, 2012 | | CONNECT WITH SMARTBRIEF |  |  | |  | | | The Leaderboard |  | | |  | - How committed customer service helped one company land a large account
Broadcast Software once managed to land a large account thanks to its dedication to customer service. Ron Burley, the company's CEO, took a call from one of the company's more challenging customers late at night and helped the man with his computer issues. After that customer's radio station was acquired, he convinced the purchasing company to give Burley's business a chance. "There's a moral to the story: Every customer needs to be treated with respect, and no customer should be left dissatisfied," Burley writes. Inc. online/Customer Confidential (6/7)       - 4 approaches to delegation
There are multiple types of delegation, and each works with a different type of employee. You can delegate tasks to your most talented workers by simply talking about your goals and providing some general guidelines. However, you may need to take a more hands-on approach with employees who lack experience or motivation. EblinGroup.com/Next Level Blog (6/14) | Sales Strategies | | | |  | - Why managing activity makes a mess of your team
In general, requiring your sales team to meet specific activity targets is a mistake, writes Jim Keenan. "Managing activity is demoralizing," he writes. "It sends the message to your people they don't know what they are doing and they need you to tell them how to do it." A Sales Guy blog (6/11)  |  | Cloud Security Who Do You Trust?
Cloud computing changes the way we use computing with the promise of significant economic and efficiency benefits. But significant security issues are presented with this new approach to computing. This white paper explains why trust, reliability and security decisions are central to choosing the right model. |
 | | | Daily Data Points | | | |  | - Forecast: Ports will invest more than $46B in the next 5 years
Ports are expected to invest more than $46 billion during the next five years to upgrade terminals, harbors and docks, according to the American Association of Port Authorities. "I believe strongly that our port system in the United States is falling behind in its competition with all major markets we trade in, primarily Europe and Asia," said Curtis Foltz, executive director of the Georgia Ports Authority. "If we don't invest in our ports, then we will not be capable of handling more ships or larger ships, [and] the cost of shipping goods will increase and consumers will pay more." The Atlanta Journal-Constitution (6/14) | On the Road | | | |  | - More airlines meeting customer expectation for in-flight Wi-Fi
More airlines are meeting customer expectation for in-flight wireless Internet access. The Gogo system is now available on Virgin America, AirTran, Delta, Air Canada, Alaska, American, Delta, and US Airways, while Southwest offers Wi-Fi via Row 44's system. The availability of in-flight Wi-Fi, this blogger states, is becoming more of a necessity for travelers than a luxury. VentureBeat (6/14) |  | Hiring exceptional talent is critical to the success of your business. Whether it’s the executive who offers visionary leadership, or the sales professional who won’t settle for less than 100%, a business needs great people to thrive. This guide provides best practices for securing the top talent you need to drive business results. |
 | | | App Update | | | |  | - Vendors battle for control of the CRM market
Competition among the top CRM vendors -- including Oracle, SAP and Salesforce.com -- is heating up. Oracle is in the lead, with control over 11% of the market. "The CRM applications market is poised on the threshold of a transformation with legacy installations being transformed into socially aware applications environments," said Mary Wardley of IDC. eWeek (6/14) |  | Download Forrester Research, Inc.'s April 2012 report: SMB eCommerce Solutions 2012, A Guide To Selecting Your eCommerce Solution written by Brian K. Walker. Learn which SMB eCommerce solution you should consider for your business. For example, Forrester expects to see the advent of full-service offerings such as Amazon's suite of solutions. Download your complimentary copy now. |
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- Homeless man gets to keep $77,000 that he found
A homeless man who found $77,000 in a bag in Bastrop, Texas, will be allowed to keep the money. An investigation was conducted to find the bag's rightful owner, but it was unsuccessful. "I hope this man can find some benefit in this; I hope it gives him an opportunity to change his particular circumstances," said Mayor Terry Orr. MSNBC/U.S. News (6/13)  | When employees are told what to do and how to do it, the sense of contribution and ownership are stripped away and folks start feeling like cogs in a wheel."
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