| June 12, 2012 | News for the retail industry |  |  | |
- Report: Rude employees top shoppers' pet peeves list
Employees who are unfriendly, impolite and downright rude top the list of customer-service issues that drive shoppers crazy and have the real power to tarnish a retailer's brand, according to BIGinsight. "The slow erosion of the 'magic words' in our everyday vernacular has to do with the predilection toward all things casual in our society today," says Lisa Gache, co-founder of Beverly Hills Manners. STORES magazine (6/2012)       | How can you quantify the hidden impact of mobile on purchases, purchase intent, loyalty and retention?
Now you can do a better job of managing your mobile initiatives and maximizing mobile's ROI with ForeSee Satisfaction Analytics for Mobile. Learn more at foresee.com … | |
- Martha Stewart adds vice president to lead e-commerce
Martha Stewart Living Omnimedia has named former Urban Outfitters executive Michael Robinson to expand the brand's e-commerce presence and to help build the brand's online retail partnership with J.C. Penney. At Urban Outfitters, Robinson led the development and launch of Anthropologie's online retail site. Internet Retailer (6/11) - H&M names design partner for next collection
H&M will partner with French design house Maison Martin Margiela for a capsule collection set to go on sale worldwide Nov. 15. The designer partnership follows successful collaborations with several other labels including Karl Lagerfeld, Comme des Garçons and Marni. Women's Wear Daily (subscription required) (6/11) - Basketball player turns his talents to Willis & Walker
Kevin Willis turned his talents from hoops to suits full time after retiring from the Atlanta Hawks in 2007. Willis, who in 1988 co-founded tall men's clothing brand Willis & Walker, is now focusing on expanding the brand with new lines and retail partners. "We're servicing a guy out there who doesn't have any choices. When he finds something that fits him properly, and it looks good on him, and he loves the selection, he's going to buy it." STORES magazine (6/2012)  | American Public University can help support your talent management and development, formal succession planning and other strategic HR needs. Award winning online academics and regionally accredited, we help make quality, career-relevant education attainable and affordable. To learn more, visit us at StudyAtAPU.com/Solutions. | - Survey: U.S. fashion workers look to move up
Apparel retail workers and other fashion-industry employees lucky enough to have jobs largely stayed put during the downturn, but now more of them are looking around for new positions with the potential for higher pay, better learning experiences or both, according to the 2012 Salary Survey and Job Market Report from recruitment firm 24 Seven. Women's Wear Daily (subscription required) (6/11)  | Successful Retailers Connect Foot Traffic to Cash Flow. Retail executives who have applied people counting data and analytics to store operations have seen a 7% uplift in sales. Learn how foot traffic data and analysis can help you identify key performance indicators for foot traffic, allocate labor more efficiently, and measure marketing effectiveness. Click for the free whitepaper. |
 - How technology is affecting the in-store experience
Consumers are turning more often to e-commerce and m-commerce, but tech-driven changes have combined with basic human desires to make the in-store experience more important than ever, writes Fifth & Pacific CEO William L. McComb. Retailers on top of their game will provide shopping experiences that meet shoppers' demands for seeing and touching products, communing with others and enjoying new experiences. Forbes (6/11)  | How Analytics Bring Organizations Closer to Their Customers
The closer your organization gets to your customers, the more successful it will be. Learn how to take customer relationships to a new level of intimacy using a combination of business intelligence and predictive analytics software. Download the free white paper. |
 - How to use hashtags without annoying everyone
Small businesses can get plenty of mileage out of hashtag-based Twitter campaigns, Susan Payton writes. Still, it's best to show some restraint and not make up mountains of new hashtags. "Use them when appropriate, and keep them simple and short if you're making them up," Payton advises. Small Business Trends (6/11)  | Today's consumers are increasingly turning to social media to find the information that influences their purchasing decisions.
Consumers also share their own retail experiences with others. Whether you are just getting started in the social space or have an existing social media strategy that's ready for the next level, this retail industry-specific ebook will answer your questions, get you thinking, and inspire you for the future. Download now. |
| NRF News |  |  | | - How a $4.6 million national jewelry theft ring was cracked
When violent yet sophisticated robberies are threatening the safety of retail employees and neighborhood communities across America, it takes cooperation by law enforcement agencies on the federal and local level to overcome the most organized retail crime syndicates. In a post on Retail's BIG Blog, NRF VP of Loss Prevention Rich Mellor explains how these agencies worked together to make a handful of jewelry retailers and neighborhoods a little safer, and how cases like these can be honored before thousands of attendees at NRF's annual Loss Prevention Conference. Read more. Retail's BIG Blog (3/27) - App or mobile site? A retailer's definitive guide to m-commerce success
A key driver of mobile shopping is convenience and ease of use, and there is no better way to achieve this than a well-executed mobile strategy. In a recent addition to the NRF Retail Reference Center, mobile solutions provider 5th Finger explains the mobile purchase process for consumers and dissects how some of the industry's leading retailers such as Wal-Mart, Home Depot and Gap are leading the pack in this space. Download the white paper.
| Chain Restaurant News | | | | - McDonald's chef touts balance, moderation
Balance, moderation and overall good choices are the keys to controlling weight and waistlines, says McDonald's executive chef Daniel Coudreaut. Coudreaut, a classically trained chef, says there aren't any harmful foods on the chain's menu, and guests can just as easily consume too many calories at fine-dining establishments. "I feel that if we were to close our doors of all of the McDonald's tomorrow, the obesity problem would not go away." Akron Beacon Journal (Ohio) (6/5) | |  | | Position Title | Company Name | Location | | Sr. Merchandise Planner | BevMo! | Concord, CA | | Senior Director/Director of Store Operations & Customer Service | BevMo! | Concord, CA | | Director of Eastbay Brand | Footlocker.com/Eastbay | Wausau, WI | | Assistant Vice President, Allocation | dressbarn | Suffern/border line Mahwah, NJ , NY | | DIRECTOR OF MARKETING – CRM STRATEGY | Saks Fifth Avenue | Huntington Station, NY | | Merchandise Planning Manager | Spirit Halloween | Egg Harbor Township, NJ | | Sr. Site Manager, Shopping Experience | Apple, Inc. | Cupertino, CA | | Sr. Analyst, Customer Analytics | REI | Kent, WA | | Manager, Information Systems Internal Audit | PetSmart, Inc. | Phoenix, AZ | | Alterations Manager | Saks Fifth Avenue | Huntington Station, NY | | Merchandise Planner | Gorsuch | Vail, CO | | Human Resources Director (Talent Development Director) | Saks Fifth Avenue | Palm Beach Gardens, FL | | Senior Director of Merchandising | Francesca's Collections | Houston, TX | | Divisional Merchandise Manager (DMM) | Perry Ellis International | Miami, FL | | Retail Operations Manager | Girl Scouts of Eastern Massachusetts | Waltham, MA | | Senior DBA - SQL Server - Oracle | Shopko | Green Bay, WI | | Vice President Real Estate | Spencer Gifts | Egg Harbor Township, NJ | | Digital/Shopper Planning Director | TracyLocke | Wilton, CT | | Real Estate Manager | Shopko | Green Bay, WI | | Divisional Private Brand Manager--Consumables/HBA | Shopko | Green Bay, WI, WI | | Buyer | Bed, Bath & Beyond | Union, NJ | | Associate Buyer | Five Below, Inc. | Philadelphia, PA | | | Click here to view more job listings. | | |
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Almost three-quarters of retailers said they have identified stolen items for sale online. Source: 
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