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  | June 22, 2012 | | CONNECT WITH SMARTBRIEF |  |  | |  | | | The Leaderboard |  | | |  | - How to train employees of every generation
On-the-job training is expected to become increasingly important in the coming years. While there are some generational differences that can influence how people prefer to be trained, you shouldn't overgeneralize based on age. "Usually the fundamentals of training are universal," according to Piers Steel of the University of Calgary. The Globe and Mail (Toronto) (6/18)        |  | Find your 25th hour — Want to boost your company's productivity? Microsoft is offering a workplace productivity survey to help you discover how to give your people more time to innovate, plus find ways to improve your company's productivity. Get the survey and see how you can get time on your side. |
 | | | Sales Strategies | | | |  | - Successful sales come from concentrating on the customer's needs
The work of one sales manager demonstrates what it really means to focus on a customer's buying process, writes Kevin Davis. The sales manager, named Pam, was able to win a deal by asking a series of questions that led the customer to understand that it had not fully considered its needs. Pam's company was able to offer a solution that could satisfy these previously unexamined needs. TopLine Leadership Blog (6/20) - Solutions to sales' trickiest challenges
Certain common problems have plagued sales organizations over the years, but it is possible to address these issues. For example, if you aren't sure that your sales representatives are using their time effectively, you can fix this problem by examining past sales to determine which activities tend to produce results. HeinzMarketing.com (6/21) |  | Considering outsourcing key HR functions? Examine data from nearly 170 small to mid-size companies and get quantitative data to support the validity of how outsourcing these functions can produce positive business results. Get the free report now! |
 | | | Daily Data Points | | | |  | - Europe's outlook becomes more alarming, watchdog says
The European Systemic Risk Board warned of a grim economic outlook. Between the economic slowdown and the mounting debt crisis, there is not much hope for an already-weakened banking sector. The ESRB, which grew out of the global financial crisis, was set up to give early warnings about the Continent's financial picture. "A further economic slowdown and an aggravation of the sovereign-debt crisis could endanger the resilience of an already-stressed banking sector, disrupt the provision of credit to the real economy and exacerbate an already-high systemic risk," the ESRB said. Reuters (6/21) |  | Hot off the Presses! Q2 2012 ERP Comparison Guide
Get off to a successful start in the new quarter by shortening the time needed to purchase ERP software. Begin accurately controlling costs, inventory, and revenue forecasts. Learn how in this free download from Ziff Davis. |
 | | | On the Road | | | |  | - Average business-travel prices have risen, study finds
First-quarter data released by American Express Global Business Travel indicate that average business-travel prices have gone up. Average domestic airfares during the first quarter of 2012 rose 6% from those in 2011, while average domestic hotel rates climbed 5% during the same period. "To optimize travel budgets in this environment, companies should look at how they are encouraging compliance with corporate travel policies with positive motivators, instead of punishments for noncompliance," said Christa Degnan Manning, a director at American Express Global Business Travel. TravelPulse (6/19) |  | Knowing your customer better comes with undeniable benefits. But challenges arise from behaviorally-targeted advertising with critical caveats on the management of personally identifiable information. Learn to balance profitable marketing, regulation and consumer trust in this FREE white papaer. |
 | | | App Update | | | |  | |  | RadioShack has a global presence and a variety of innovative products and services. With reasonable investment levels and hundreds of potential markets, a RadioShack franchise represents an exciting opportunity for you to associate with a powerful retail brand. Click here to learn more. |
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 | Interestingly enough, determining which accounts are truly 'Key' is something a number of organizations have a hard time with."
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