  | December 28, 2011 | | CONNECT WITH SMARTBRIEF |  |  | |  | | | The Leaderboard |  | | |  | - Got a beef? Settle it via Skype, says Mazor Robotics boss
Multinationals need to ensure that misunderstandings between regional divisions don't spill over into infighting, says Ori Hadomi, CEO of Israeli medical-technology company Mazor Robotics. To defuse tension, Hadomi tells workers to discuss their differences via video chat rather than by e-mail. "Disagreeing in e-mail is just not constructive," he says. "I want to look at the eyes of the other person, especially when we disagree." The New York Times (tiered subscription model) (12/24)       |  | Organizational Privacy Architecture and Assessment
This checklist for Ecommerce, Web Development and Design, and Direct Marketing professionals enables you to gauge your organization’s privacy compliance and best practice levels. Thousands of companies leave the intricacies of privacy management to TRUSTe, the 13-year-old leader in online privacy. Gain an overview of the program today. |
 | | | Sales Strategies | | | |  | - How to milk your sales process for all its worth
Some salespeople rely too heavily on processes, and others don't follow any at all, writes writes S. Anthony Iannarino. But the most effective sales representatives use processes as a framework, modifying their approach when necessary, he writes. "When the roadmap isn't an accurate representation, they make adjustments. They don't ignore the process," he writes. TheSalesBlog.com (12/27) - Create a compensation plan that won't enrage your top sellers
Don't put a cap on earnings in your 2012 sales compensation plan, because doing so could discourage your best salespeople from achieving their full potential, writes Ryan Tognazzini. "It's the equivalent of telling Michael Jordan his baskets will stop counting after he scores 50 points in a game," he writes. Also, be sure to keep your compensation plans short and put the important information at the beginning. Sales Benchmark Index (12/28) |  | Logistics is much more than the movement of goods and services. It's also your pre-game strategy. Before you step on the court, you need the right players running the right plays at the right time. Learn more about those key plays in this free whitepaper from UPS and get in the game of logistics. |
 | | | Daily Data Points | | | |  | - U.S. holiday spending online rose 15% to $35B
The $35 billion that U.S. consumers spent online this holiday season is up 15% over last, estimates comScore. Measuring Nov. 1 to Dec. 26, the company says last year's period topped $30 billion in domestic spending. Reuters (12/27) |  | IT professionals need to find small Active Directory issues before they become large problems and to resolve the problem’s failure point. In this Quest tech brief, see how unattended monitors and Spotlight® on Active Directory complement one another – and how they can speed issue resolution time. Download the brief now! |
 | | | On the Road | | | |  | |  | To combat piracy and avoid lost revenue, ISVs need to understand what types of software attacks are out there and how to defend against them. Be aware of the types of attacks you're facing. Implement the right protection. Start by downloading this free whitepaper from SafeNet. |
 | | - The future of in-app advertising
Spending on in-application ads on mobile devices is expected to rise. "In the past, our clients have been a little more reluctant to invest in in-app advertising," said Pat Morgan of Possible Worldwide. "Now, it has become less of an afterthought and more of a baseline need." But deceptive ads or those that interrupt the user experience can irritate consumers, observers said. Luxury Daily (12/28)
- Pillow fight draws hundreds of stressed-out participants in China
Hundreds of people gathered in Shanghai to participate in a huge pillow fight designed to alleviate stress. "Nowadays there are many white collar workers and students that are facing huge pressures at work and at school, so we hope to give them an outlet to release their stress before the end of the year," said the founder of the event. Yahoo!/Reuters (12/27)  | I feel that openness and trust in the good will of people is the basis for a good working environment. I told one of our salespeople recently that he didn't have to sell our product to people who were not nice to him."
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