| News about digital retail commerce |  |
- Report: Online holiday sales hit new record
Online sales continued to hit records this holiday season; shoppers spent $35.3 billion between Nov. 1 and Dec. 26, a 15% increase over the same period last year, according to comScore date released Wednesday. Sales of digital content accounted for about 20% of Christmas Day sales, as consumers bought e-books, music and other content for their new gadgets. TechCrunch (12/28)       | Make 2012 the year your customer community delivers
Pluck powers social commerce initiatives for companies like Redbox, Whole Foods, Kraft, Nestlé and the NFL. It includes ratings, reviews, forums, galleries, contests, profiles, reputation and more. Our Community Results Blueprint shows you how to capture these brands’ tangible Engagement, Conversion and Advocacy results. | | Online Retail Trends |  |  | | - Online shoppers rate products over price
For the first time since the recession, price hasn't been the most important factor driving online shoppers, who rated finding the best merchandise and learning more about the products as more important, according to ForeSee's 2011 Holiday E-Retail Satisfaction Index. USA TODAY (12/27)  |  |  | | See how Cardmembers use American Express OPEN Cards to help run their business:
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  - U.K. shoppers come armed with mobile gadgets
Retailers in the U.K. reported a significant rise in the number of shoppers using mobile devices to scan codes, compare prices and shop online while on the go this season. "Customers' behaviours have changed. The transaction volume we've had in the last few days has surprised all of us," said Jonathon Brown, head of online selling for John Lewis. The Guardian (London) (12/27)  | Power your connections and turn fans into real connections when you run technology powered by Buddy Media. Now learn how to drive results with your social posting. Download Buddy Media's free guide for Successful Retail Social Posting. |
 - ForeSee: Amazon is No. 1 in customer satisfaction this year: Amazon took the top spot in ForeSee's annual customer-satisfaction ranking. TigerDirect and J.C. Penney gained the most. Formerly second-place Netflix dropped 8 points after raising prices and unsuccessfully trying to spin off DVD rental into a separate business. TechCrunch (12/27)
- British Vogue event promotes online fashion retailers
Fashion magazines and style merchants have increasingly come together to promote online sales in the U.S., and now Vogue has expanded its efforts to the U.K. The recent British Vogue Online Fashion event had hundreds of style merchants posting offers on the magazine's website, with links back to their own online retail sites. InternetRetailer.com (12/27)  | GREAT HAPPENS IN threes AT HYATT.
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- Ads lagging technology in video-enabled world
Ad content producers are lagging behind the technology infrastructure required to extend ad campaigns across multiple platforms, per a Canoe Ventures report. U.S. consumers are expected to have as many as six types of video-capable screens connected to the Internet by 2015, but marketers are looking for better measurement systems for such integrated campaigns, the report says. Automatic content recognition and interactive advertising through cable could drive further engagement. MediaPost Communications/MediaDailyNews (12/27)  | Just announced — ChannelAdvisor’s 2012 US Catalyst Conference will be held at Mandalay Bay Convention Center in Las Vegas on April 16-18, 2012. Join representatives from all major online channels and leading retailers at the most valuable e-commerce conference of the year. Register today. |
 | Shop.org Spotlight | | | | - Target, Wal-Mart, Macy's and Best Buy score top spots for holiday ads
Last year's best holiday commercials may have been touching and poignant, but for 2011, it's all about the laughs. According to the Retail Advertising and Marketing Association's 2011 Favorite Ads survey, more than 30% of consumers said Target had the best holiday television commercial, followed by Wal-Mart, Macy's and Best Buy -- each playing up the humor of the holidays. The best part? Nearly two in five shoppers said they were actually motivated to shop from a particular retailer because of their commercial. Watch the ads. - Shop.org SmartStat: Dec. 28, 2011
 4 in 10 shoppers say they follow retailers on social networking sites for information on contests and events. Source: 2011 Social Commerce Study - Shop.org retail members, claim your free pass to Retail's BIG Show
From learning the impact of the rise of tablet-commerce to understanding the buy button in the brain, there are hundreds of opportunities to learn about digital retailing at the NRF 101st Annual Convention & EXPO, Jan. 15 to 18 in New York City. The event features a keynote address from President Bill Clinton and a Shop.org First Look Track focused on digital retail. Learn more.
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