| March 15, 2012 | News for the retail industry |  |  | |
- U.K. chief to leave Tesco after a year
 Tesco's chief executive for U.K. operations Richard Brasher will step down from his seat on the board immediately and leave the company in July, the retailer said Thursday. CEO Philip Clarke will add the U.K. operations to his role, as the chain works to reverse several years of slowing domestic sales. "This greater focus will allow me to oversee the improvements that are so important for customers," Clarke said. The Telegraph (London) (3/14), The Wall Street Journal (3/15)       | Predict what customers want and how to delight them.
Discover the power of analytics.
When customers visit your website or store to make a purchase, they leave valuable clues to how you can build a longer, more profitable relationship with them. Join us online March 22 to hear how retailers are using analytics to increase profitability. REGISTER NOW. | - What did Macy's, Saks, H&M buy from "Fashion Star"?
Macy's, Saks and H&M added their winning picks from the long-awaited NBC design show "Fashion Star" immediately after the show premiered Tuesday night and began featuring them at stores on Wednesday. The winners ranged from $19.95 Sarah Parrott dresses at H&M to a $350 Orly Shani mini-skirt with detachable shell at Saks. Zap2It.com (3/14) - Dots caters to style divas on a budget
Shoppers at Dots are typically 25-to-35-year-old women living in the middle states, but their fashion sense more than their age determines the decision to shop there, says CEO Rick Bunka. The 400-store chain has made a reputation for selling trendy-but-affordable looks. "What we've found is a fashion customer usually shops with the same mindset ... trying to stay on top of fashion trends and interpreting them herself," he says. STORES magazine (3/2012)  | Data powers all your online channels and as a marketer you are involved with how this information is being used to reach customers. Federal regulations require protection of that consumer data to avoid potential risks and lawsuits. Watch these videos to learn how to create a comprehensive data privacy strategy. |
 - Turning the Tide of organized retail theft
 Organized retail theft is a growing problem for retailers, as evidenced by the national stories this week about a rising rash of Tide detergent thefts, writes NRF's Joseph LaRocca. Retailers, loss prevention experts and law enforcement are increasingly working together to find collaborative solutions to the problem that costs merchants tens of billions each year. Retail's BIG Blog (3/14) - What big brands see in new bands
Big brands are replacing record labels in their importance to new musical talent, as the South by Southwest event demonstrates. Companies such as Lowe's and Coca-Cola are making deals with unsigned talent. CNNMoney/Fortune (3/14) - Survey: Merchants stock up for spring and summer
U.S. retailers expect strong spring and summer apparel sales, according to a survey of global importers that sell to them. "As consumers begin to open their pocketbooks again, importers and manufacturers are finally beginning to see increases in orders and reorders," said Capital Business Credit executive chairman Andrew Tananbaum. Women's Wear Daily (subscription required) (3/14)  | ROI of Social Media: Myths, Truths and How to Measure
This guide provides real social media ROI calculations and measurements, proven social media success stories, and social media metrics for different professionals - PR, Customer Service, Marketers and more. Learn to measure your metrics and distinguish your brand. |
 - Will PayPal's Square rival work for big retailers?
PayPal plans to to launch a gadget today that's similar to Square, which attaches to mobile devices and scans credit cards. While the mobile payment arena is growing increasingly crowded with services aimed at small- and mid-sized companies, PayPal's size and existing relationships may pave the way for deals with major retail chains, industry watchers say. MobileCommerceDaily.com (3/14)  | Business Analytics: Optimizing Your Operations
Organizations are gathering and storing enormous amounts of information. Read this e-book to see how mid-sized organizations can better use information to drive business decisions to lower costs and improve profit. Discover how you can overcome the barriers midsized business face and improve your competitive position. |
 | Main Street |  |  | | - 12 elements of a great customer-service manifesto
The rise of social media, which allows disgruntled customers to share their displeasure with the world, has made customer service even more important, Barry Moltz writes. You can improve your company's customer service by creating a "manifesto" that explains what is expected of employees. Train your workers based on the manifesto, and make sure they are prepared to handle customers' issues, he writes. SmartBrief/SmartBlog on Leadership (3/14)
| NRF News | | | | - KPMG webinar to give exclusive insight on industry trends
Retail Horizons, NRF's most illustrious industry benchmarking report, collects data on retailers' intentions in nine areas of operations including customer insight, e-commerce, supply chain and marketing. In an NRF Foundation webinar on March 23, KPMG Global Head of Retail Mark Larson will discuss the results of the 10th annual Retail Horizons survey and give takeaways that will help retailers position themselves for success. Learn more and register.
| Chain Restaurant News | | | | - Burger King swings to a profit after cutting costs
Burger King's revenue declined 0.7% in the fourth quarter as some markets grew and others struggled, but the chain reported a $29.4 million profit compared to a net loss of $93.9 million in the year-ago quarter. The earlier period included $144.9 million in costs related to 3G Capital's $4 billion acquisition of the chain in October 2010. The Wall Street Journal (3/14) - Outback owners ponder plan to go public again
Tampa-based OSI Restaurant Partners said it is considering filing a prospectus, the first step toward selling shares to the public. The company, which owns concepts including Outback Steakhouse and Carrabba's Italian Grill, hasn't sold shares to the public since 2007, when Bain Capital and Catterton Partners paid $3.2 billion and took the company private. Tampa Bay Times (St. Petersburg, Fla.) (3/14) | |  | | Position Title | Company Name | Location | | Planner | Stein Mart | Jacksonville, FL | | Business Analyst | QuantiSense | Atlanta, GA | | Implementation Consultant | QuantiSense | Atlanta, GA | | Director, Store Environment & Merchandise Planning | Harbor Freight Tools | Calabasas, CA | | Director of Advertising Production | The Bon Ton Stores, Inc. | Milwaukee, WI | | Merchandise Planner | The Bon Ton Stores | Milwaukee, WI | | Director, Online Marketing | Bath & Body Works Direct, Inc. | Columbus, OH | | Direct Marketing Manager | RadioShack | Fort Worth, TX | | Demand Planner | Staples, Inc. | Framingham, MA | | Director of Operations | Spencer Gifts | Egg Harbor Township, NJ | | Talent Acquisition Manager - Stores | Burlington Coat Factory | Burlington, NJ | | Director of Store Initiatives | Burlington Coat Factory | Burlington, NJ | | VP eCommerce | Burlington Coat Factory | Burlington, NJ | | Merchandise Planner | Kohl's Department Stores | Menomonee Falls, WI | | Merchandise Buyer | Kohl's Department Stores | Milwaukee/Menomonee Falls, WI | | Global Insights Manager | Burt's Bees | Durham, NC | | Designer - Footwear/Girlcare | Tween Brands Service Co. | New Albany, OH | | Merchandise Planner | Burlington Coat Factory | Burlington, NJ | | Buyer, Petites | Stein Mart | Jacksonville, FL | | Buyer | Smithsonian Museum Retail | Washington, DC | | | Click here to view more job listings. | | |
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The estimated net average spending by customers for St. Patrick's Day is $35.64 this year, almost $2 more than 2011. Source: 
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