  | March 16, 2012 | | CONNECT WITH SMARTBRIEF |  |  | |  | | | The Leaderboard |  | | |  | - Value road map can lay the path to organizational success
Sustainable success can be created with a "value road map" that defines the company's bottom-line strategy, necessary competencies, people skills and technology infrastructure, writes Thomas Butta, founder and CEO of 21 Weeks. "The competency part of value roadmap can serve as the blueprint for what your company needs to be good at and a framework for decision making," he writes. "The company should get behind the roadmap and share it wherever and whenever appropriate." ThoughtLeaders blog (3/14)       |  | Successful business organizations have been capturing data about people and turning it into actionable information to make better hiring and development decisions. While business-led talent practices provide considerable benefits for the business and the HR department, this whitepaper explores the value of these activities for business leaders driving talent management functions. |
 | | | Sales Strategies | | | |  | - 6 tips for improving an employee's bad attitude
If one of your employees has a bad attitude, it's important to address the problem, writes Doug Fleener. Start by determining which behaviors are detrimental to your company. Then tell the employee how you want to see him or her behave in the future, and provide feedback as to whether he or she is improving. CustomerThink (3/14) - The key to increasing your company's focus on customers
Before implementing a customer-feedback program, you have to make sure that employees understand why focusing on customers is important, writes Katie Kiernan. "[A]n initial assessment of the situation to identify gaps in awareness, understanding, and belief should be done," she writes. "Once the gaps in these areas have been identified, specific actions and communications plans can be created to address weak areas." Walker Information (3/15) - Weekly jobless claims drop
U.S. jobless claims last week hit a four-year low, with applications for unemployment insurance dropping 14,000, to 351,000, the Labor Department reported. "As more people have jobs, confidence is picking up. This is consistent with pretty solid gains in consumer spending," says Stephen Stanley, chief economist at Pierpont Securities. Bloomberg (3/15) | On the Road | | | |  | |  | Hiring exceptional talent is critical to the success of your business. Whether it’s the executive who offers visionary leadership, or the sales professional who won’t settle for less than 100%, a business needs great people to thrive. This guide provides best practices for securing the top talent you need to drive business results. |
 | | - Tools can help keep your laptop safe from thieves
A number of devices, including tracking software and a physical lock, can help to reduce the risk of losing your laptop -- and the data it contains -- to thieves, Sarah Jacobsson Purewal writes. Using a physical external hard drive or a cloud-based backup service can help to preserve your data in case your laptop gets stolen, she notes. PCWorld Business Center (3/12)
 | While some success is being achieved as a result of innovative products, smart selling, and brilliant marketing, an organization will not be as successful as it can be without integrating all three of those fundamental behaviors."
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