  May 22, 2012 | CONNECT WITH SMARTBRIEF |  |  | |  | | The Leaderboard |  | | | | - 3 ways to avoid leadership mistakes
For leaders, making mistakes such as failing to communicate consistently or failing to define clear goals can have significant consequences, Chris Edmonds writes. A leader can avoid these pitfalls by fostering healthy relationships and by making sure everyone understands the organization's strategy. "Above all, leaders must hold themselves and others accountable for performance and values," he writes. Driving Results Through Culture blog (5/21)  |  | Hiring exceptional talent is critical to the success of your business. Whether it’s the executive who offers visionary leadership, or the sales professional who won’t settle for less than 100%, a business needs great people to thrive. This guide provides best practices for securing the top talent you need to drive business results. |
 |  | - Why providing recognition is key for sales managers
Sales managers need to provide recognition when their sales representatives work hard, even if the results aren't tangible, writes Sean McPheat of MTD Sales Training. "Don't let the only time sales people get a compliment from you be when they close a sale," he writes. Also important: listening to salespeople's ideas, he writes. MTDSalesTraining.com (5/21) - What you should know about sales management
Sales managers need to see how their representatives are interacting with clients. "It is one thing to do a coaching session with a rep and agree on what they 'should' do," according to Jim Dickie of CSO Insights. "It is another to monitor their performance to see that they in fact can and are doing it." Effective managers should tailor their coaching techniques to the qualities of their sales representatives, he notes. CSO Insights blog (5/18)  |  |  |  |  | How to turn money you already spend into points you can use: The Business Gold Rewards Card from American Express OPEN, designed to earn Membership Rewards® points faster: 3X on airfare. 2X on advertising, gas & shipping. 1X on everything else. Use points to pay for travel, Amazon.com purchases, Facebook ads, and more. LEARN MORE & APPLY |  |  |  |  |
  |  | - Survey: Young Americans plan to buy homes
Almost 85% of Americans ages 18 to 34 say they plan to be homeowners one day, says a TD Bank survey. For those who own a home, 4 out of 5 say they bought their first home between the ages of 18 and 34, the survey says. "Our survey tells us that people are looking to buy homes, and attitudes towards homeownership have continued to remain positive over the years," says Michael Copley, TD Bank's executive vice president of retail lending. The Boston Globe (tiered subscription model) (5/21) - Report: Cost of health care outpaced inflation in 2010
The cost of health care per American worker in 2010 rose 3.3%, double the rate of inflation, according to a report from the Health Care Cost Institute. Prices rose as fewer people signed up for health care plans through their workplace, the report says. Bloomberg (5/21) On the Road |  | | | |  |  | Learn about Xerox® solid ink and enter to win an Apple® MacBook Air®— Exceptional color print quality, 90% less waste than comparable color lasers, and speeds up to 40 ppm make the ColorQube® 8570 printer your perfect solution for affordable color printing. ENTER TO WIN an Apple®MacBook Air® when you learn more. |
 |  | - Chatter to get messaging, screen-sharing options
Chatter, Salesforce.com's enterprise social network, is adding an instant-messaging service and a screen-sharing feature. The messaging service should be available in June, with a pilot planned for the screen-sharing feature. TechCrunch (5/21) - Americans love sports, but won't call out sick for them
More than half of Chinese respondents to a recent survey said they had called in sick to watch a sporting event or to recover the next day. In contrast, only 11% of U.S. respondents said they had called in sick to watch sports. France was the only country to have a lower percentage of respondents do so. MSNBC/Life Inc. blog (5/21)  | To connect to the humans who leaders are charged with inspiring, leaders must proactively manage team members' heads, hearts and hands -- an exclusive focus on output does not create healthy relationships." | | SmartBrief on Sales Partners |  |  |  |  | SmartBrief delivers need-to-know news in over 100 targeted email newsletters to over 3 million readers. All our industry briefings are FREE and open to everyone—sign up today! | | This SmartBrief was created for cpgbrokers@gmail.com | | | | | | Recent SmartBrief on Sales Issues: - Monday, May 21, 2012
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