  | May 17, 2012 | | CONNECT WITH SMARTBRIEF |  |  | |  | | - Keep rude co-workers from ruining your meetings
Executives share stories about dealing with co-workers who had a penchant for ruining workplace meetings. The troublemakers have many tactics for stopping progress, including dominating the conversation and blocking consensus. Leaders can respond by setting an agenda, turning off gadgets and making a point of interrupting people who ramble. It's also important to ask for objections early in a meeting to keep them from cropping up later. The Wall Street Journal (5/15)       - Get your team to offer helpful feedback
Feedback is critical, but team members aren't always comfortable giving it to the boss, Amy Gallo writes. Managers need to ask for others' perspectives frequently and make an effort to acknowledge and respond to them. If team members aren't comfortable opening up, it may be necessary to "read between the lines" or gather feedback anonymously. Harvard Business Review online/HBR Blog Network (5/15)  |  | The Plum Card®
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  | | | Sales Strategies |  | | |  | |  | The recruiting ecosystem is changing, led by professional social networks like LinkedIn and social media apps like Jobvite. Examine how the new ecosystem creates a streamlined, scientific and democratic approach to the recruiting process in this free white paper. |
 | | | Daily Data Points | | | |  | - Data suggest U.S. economic growth is improving
Concerns about a spring slump in the U.S. economy are easing as data indicate that growth in the second quarter has gotten off to a good start. Factory output is on the rise, while home construction is close to a three-year high. "It's all very encouraging," said Paul Ashworth, chief U.S. economist at Capital Economics. "Things look good at the moment." Google/The Associated Press (5/16) |  | How does your background check process stack up? A recent survey of small businesses shows that 45% of respondents reported discovering a person who was untruthful or misrepresented information. Dare to compare your process to the best practices of employment screening in this free small business spotlight report. |
 | | - Business-travel trend: Trips must be moneymaking ventures
The global trend for business travel in 2012 seems to be that a trip must produce some sort of monetary return. That seems to be the case everywhere but here in the U.S. "I think there is still so much uncertainty and volatility that's out there. Moderate optimism calls for cautious behavior," said Janey Whiteside, senior vice president of global corporate payments for American Express. USA TODAY (5/14) | App Update | | | |  | - What companies should know about customer-experience management
Companies that are good at customer-experience management can reap financial rewards, according to a recent report. Succeeding at customer-experience management requires strong leadership and engaged employees, said Bruce Temkin of the Temkin Group. It's important to integrate customer-relationship management with customer-experience management, he said. Enterprise Apps Today (5/16) |  | You've heard about the switch businesses are making to VoIP phone systems but are they right for your business? With more features and lower costs, the answer is probably yes. But don't take our word for it. Read Ziff Davis' Phone Systems Buyer's Guide and Comparison Guides, FREE with your registration. |
 | | | SmartPulse | | | |  | - How well do you handle rejection?
| Somewhat well |  54.63% | | Very well |  24.07% | | Somewhat poorly |  19.44% | | Very poorly |  1.85% | - Is your company seeing signs that the economy is picking up?
 | Yes | | No |
|  | Download Forrester Research, Inc.'s April 2012 report: SMB eCommerce Solutions 2012, A Guide To Selecting Your eCommerce Solution, and learn which SMB eCommerce solution you should consider for your business. Click here for your complimentary copy. |
 | |
- Pirate Party makes a splash in German politics
The Pirate Party recently captured nearly 8% of the vote in an election in Germany. The pirate movement, which started in Sweden, is focused on issues such as Internet freedom. "Thanks to their fresh, anti-establishment attitude they are attracting many new voters, who in the past stayed away from the polls," said Jürgen Falter, a professor at the University of Mainz. MSNBC/World News blog (5/16)  | "There's nobody you can't find praise for, even an underperformer.""
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| This SmartBrief was created for cpgbrokers@gmail.com |
| | | | | | | Recent SmartBrief on Sales Issues: - Wednesday, May 16, 2012
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