  | May 30, 2012 | | CONNECT WITH SMARTBRIEF |  |  | |  | | - Why leaders can't ignore emotions
Dealing with your team's emotions is a major part of being a leader, writes Brian Evje of Slalom Consulting. "If you want to encourage honest feedback, direct discussion, conflict resolution, and clear decisions, you must create and maintain an environment for this to occur." Leaders must also have a way to work through their own emotions, he writes. Inc. online/Leadership Uncut (5/28)        |  | Earn 2X rewards points on gasoline purchases with The Business Gold Rewards Card from American Express OPEN. Designed to earn Membership Rewards® points faster:
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  | | | Sales Strategies |  | | |  | - Are you relying on sales proposals too much?
It's a mistake to expect sales proposals alone to close deals for you, writes Al Davidson of Strategic Sales & Marketing. "The sales person needs to be there to guide prospects through the offer, respond to questions, and ask other questions to delve deeper into the prospect's specific needs." Small Business Trends (5/29) - Use relationships to distribute sales leads
Relationships are a key part of sales, so it's a good idea to use them to allocate some of your sales leads, writes Matt Heinz. Determine who within your company has the closest social connections with a prospect, and use that information to guide your approach. HeinzMarketing.com (5/29) |  | Over 1,700 CMOs shared their insights on the fundamental shifts transforming business and the world. Find out how they are striking a better balance between investing in solutions that drive efficiency and those that improve decision making, foster collaboration,and enhance customer relationships. Download the free CMO Study! |
 | | | Daily Data Points | | | |  | - IDC: Cloud, BYOD to drive surge in SMB security spending
Spending on network-security products and services is forecast to increase significantly over the next three years -- particularly among small and midsize businesses, which are expected to increase security spending as much as 12% through 2015, research found. According to a survey of smaller businesses conducted by IDC, the push into cloud-based software-as-a-service and bring-your-own-device platforms has spotlighted new network vulnerabilities and will drive increased demand for endpoint, messaging and Web security products as well as identity and access-management solutions. eWeek (5/30) |  | Download Forrester Research, Inc.'s April 2012 report: SMB eCommerce Solutions 2012, A Guide To Selecting Your eCommerce Solution written by Brian K. Walker. Learn which SMB eCommerce solution you should consider for your business. For example, Forrester expects to see the advent of full-service offerings such as Amazon's suite of solutions. Download your complimentary copy now. |
 | | | On the Road | | | |  | - Controversy arises as airlines consider in-flight cellphone use
In the coming months, several airlines will start to offer in-flight cellphone service. Virgin Atlantic is already testing the service on select flights. Proponents of the service say it will improve the passenger experience, while opponents warn it could increase cabin noise and passenger conflict, making it more difficult for the flight crew to ensure passenger safety. FoxNews.com (5/23) |  | Learn How to Cut HR Costs Without Cutting Production
Entrepreneurial execs know that they need to follow the rules, but they may not realize which decisions will lead to the two vital components that help keep HR costs low. The following paper focuses on minimizing human capital expenses in four key areas. Download the white paper, An Executive’s Guide to Cutting HR Costs to learn more. |
 | | | App Update | | | |  | - The next big things for sales organizations
The business world has embraced social media -- or at least begrudgingly accepted it -- so it's time to think about what's next on the horizon, writes Denis Pombriant of Beagle Research Group. Increased communications capabilities and analytics will be the next big things, he writes. CRM Buyer (5/30) |  | There are a number of reasons why shrewd staffing agencies run background checks on potential employees before inviting them in to their business. Failure to properly screen employees can have serious business and financial consequences. This free white paper outlines the risks that can arise from bad hires and how careful background screening can help mitigate those risks. |
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 | I believe relationships, or social proximity, will soon become the preferred means of distributing leads, territories and opportunities at market-leading sales organizations worldwide."
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