| News about digital retail commerce |  |
 | Bring relevancy, speed and interactivity to site search
80% of shoppers say they won't return after a poor site search experience. By personalizing search results and delivering them directly from the search box, your site can get customers to the right product pages more quickly. Learn more about Guided Search. Download the whitepaper at www.igodigital.com/search. | - SORO: Sales are growing faster on tablets
Tablet-based sales are growing twice as fast as sales made via smartphones, and average tablet sales are comparable to sales in brick-and-mortar stores, according to a new report from Shop.org and Forrester Research. "We expect smartphone shopping adoption rates to stay low but fully believe tablet sales will continue to change how retailers garner the attention of new and current customers," said Vicki Cantrell, executive director of Shop.org. Women's Wear Daily (subscription required) (5/23), MobileCommerceDaily.com (5/23)      - Jewish bookstores increase sales with online search
The growth of Amazon and other online booksellers once threatened to put Jewish bookstores out of business, but many now say the Internet is helping them turn things around. "All of our new business comes just from Google. It has helped us remain a player in the book world," said Daniel Levine, fourth-generation owner of J. Levine in New York City. The Jewish Week (New York) (5/22)  | Which do you choose: Customer frustration…or channel integration? Today's consumers expect to shop the way technology lets them work and live: easily, efficiently and seamlessly across channels. Aberdeen's 2012 Analyst Insight on the Omni-Channel Retail Experience explains how your competitors make that happen – and how you can too! This $399 value is now yours free. Download the report now! |
 | New Media & Technology |  |  | | - New uses for augmented reality eyeglasses
Austrian eyeglass brand Michael Pachleitner Group is outfitting its warehouse workers with augmented reality glasses that free up hands and in turn speed order fulfillment. Early versions of augmented reality headgear were heavy, pricey and uncomfortable, but products such as Google Glass aim to put computing functions directly in front of people's eyes. The Wall Street Journal (5/21) - Virtual currency loyalty program pays off for restaurant chains
Customers using Plink's 3-month-old loyalty program that rewards them with Facebook currency when they make purchases at participating restaurants and shops are spending 65% more at those merchants than they were before, says CEO Peter Vogel. Chains including Outback Steakhouse, Burger King, Taco Bell and Dunkin' Donuts are among the merchants that have teamed with Plink. ClickZ (5/22)  | The Business Platinum Card® from American Express OPEN
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 | Five Ways to Reduce eCommerce Costs
The retail eCommerce market continues to benefit from positive economic trends and sustained consumer enthusiasm for online shopping. This free white paper examines five tactics for reducing the costs associated with operating an online retail business. |
 | Legislative & Regulatory | | | | - Judge rules in favor of online retailers in patent case
A federal judge dismissed a 2-year-old patent-infringement lawsuit by Kelora Systems against a slew of e-commerce companies including Amazon, eBay and Newegg, and ruled that the companies may recover legal fees from Kelora. "In the Kelora case, the judge is sending a message that the tide is turning against these types of frivolous lawsuits," said Newegg's general counsel, Lee Cheng. Internet Retailer (5/22) - Court orders eBay not to notify sellers of data request
Ford Motor won a court order to prevent eBay and PayPal from notifying sellers that transaction records were requested in a civil lawsuit regarding possible sales of fake or unlicensed parts. EBay promises secrecy when law enforcement agencies subpoena information in a criminal investigation, but Internet companies typically notify users about information requests in a civil case. AuctionBytes (5/23) | Shop.org Spotlight | | | | - SORO findings: Tablets continue to drive e-commerce
The 2012 State of Retailing Online found that retailers are seeing tablet device shopping and purchases are beginning to be more lucrative than web sales generated from laptops and/or computers. The latest report also examines retailers' tactics for utilizing email, search and QR code technology to elevate their brands, and what retailers are learning from consumers' mobile behaviors. The SORO research series, a joint report with Forrester Research, surveyed 59 retailers and provides e-business and channel strategy professionals with annual industry benchmarks of marketing and business investment and activities. Read more. - How retailers are raising the bar for Pinterest
While many retailers are still conjuring their Pinterest strategies, studies are beginning to reveal that Pinterest-driven users spend nearly twice as much as those coming from a retailer's Facebook and Twitter site. NRF SVP of Communities and Shop.org Executive Director Vicki Cantrell sat down with Washington, D.C., affiliate WUSA 9 to explain which retail companies are staying ahead of the pack and how the virtual pinboard is having a positive effect on retailers' bottom lines. Read more.
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