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| Global retail industry news |  |
- South Africa's Lewis reports 13% jump in quarterly sales
South African furniture retailer Lewis said the company's policy of seeking to "re-serve" its customers is paying off, as it posted a 13% increase in sales for the third quarter, which ended in December. "Lewis has done well to keep its customers by using its re-serve policy. This has given it an edge over its competitors such as JD Group and Ellerines," said Shanay Narsi, an equity analyst at BoE Private Clients. Business Day (South Africa) (24 Jan.)        | Develop an Information Agenda for your retail company. The IBM Information Agenda Guide for Retail outlines a practical, proven approach for turning a client's Information On Demand vision and strategy into reality. Download the complimentary guide and learn how information management solutions help companies establish and leverage trusted information to optimize business performance. |
 - Luxottica posts 16% increase in quarterly revenue
Luxottica CEO Andrea Guerra said that he is confident the company's growth can match last year's pace after the eyewear giant reported a 16% jump in fourth-quarter revenue. "If we are good at seizing occasions, planning carefully and executing with precision, then I think our growth in 2011 will be like that in 2010," Guerra said. The Wall Street Journal (24 Jan.) - Douglas CEO not surprised that Mueller would raise stake
Erwin Mueller, the German drugstore owner, said that he had boosted his stake in the retailer Douglas from 6.4% to more than 10% and was considering a further increase. Henning Kreke, CEO at Douglas, said that he is not surprised by the move. "Now, he is walking the talk, which is what we expected," Kreke said. "So nothing has changed from our point of view, because Douglas is in safe hands regarding its major shareholders." Reuters (24 Jan.)  | Unsure how to respond on Facebook?
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 | Retail in Asia |  | | | - India's Shoppers Stop posts 45% quarterly-profit surge
Shoppers Stop said that its third-quarter profit jumped 45% while revenue was up 20%. "This, indeed, is one of the best third quarters we have seen. The steady flow of footfalls across cities [during the festival season] has kept the counters buzzing and has delivered a robust same-store sales growth of 22%," said Govind Shrikhande, customer care associate and managing director at India's Shoppers Stop. LiveMint.com/The Wall Street Journal (India) (25 Jan.) - South Beauty aims to add 30 restaurants in China
South Beauty Group Chairman Zhang Lan said that the company is planning to bolster its number of restaurants in China to about 90 this year. South Beauty is also interested in acquisition opportunities in Japan given the "reasonable" valuation there. The company does not plan to enter European or American markets. ChinaRetailNews.com (25 Jan.)  | INTRODUCING HP ePRINT— Print from anywhere from any mobile device.* The HP Officejet Pro 8500A Plus e-All-in-One now with $120 INSTANT REBATE. BUY NOW.
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 | Spotlight on Grocery | | | | - Australian supermarket to launch fleet of smart trolleys
Ritchies, an independent chain of supermarkets in Australia, is planning to roll out interactive trolleys from VIP Retail starting Feb. 1. So far, shopper feedback has been promising. "We've found that 83% of shoppers enjoyed shopping with a VIP Trolley for the first time," said Nathan Dunn of VIP Retail. "We've noticed that shoppers seem to enjoy having an element of control over their shop -- gone are the days when you need to ask a staff member where something is." Inside Retailing Online/Foodweek (25 Jan.) | NRF News | | | | - RFID: It's only as good as the associates who know how to use it
The use of RFID in retail can mean improved efficiency in tracking products and increased levels of asset visibility. But do your associates possess working knowledge of RFID technology to apply and evaluate the data? NRF University wired, the NRF Foundation's eLearning platform, now offers an interactive course on RFID essentials, which highlights the technology basics, data sharing, application examples and implementation -- the perfect training for retail associates in IT, finance, operations, engineering or sales. Learn more.
| SmartQuote | | | |  | You read a book from beginning to end. You run a business the opposite way. You start with the end, and then you do everything you must to reach it."
--Harold Geneen,
American businessman  |
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