| News about digital retail commerce |  |
- Google is working on its own kind of Groupon
Google, which was unsuccessful in its bid to buy Groupon, instead is trying to develop its own local coupon business. Google Offers, which is still in its early stages, "is part of an ongoing effort at Google to make new products ... that connect businesses with customers in new ways," Google spokesman Nate Tyler said. Google also is said to be developing a tool for mobile phones to be used to make payments in stores. The Wall Street Journal (1/21)        | RSR Retail Ecommerce Benchmark Survey Results 2011 - Learn how winning retailers connect with the new online consumer. More price comparisons, coupon searches, the social media and mobile explosions will move Ecommerce front and center. Join Nikki Baird of RSR for the key findings and how they should impact your 2011 investment plans. Register Now | - Survey: Mobile devices are main channel for 1% of shoppers
More shoppers turned to mobile devices during the holidays, including 1% of consumers who say their smartphones have made mobile their primary shopping channel, according to a survey by Lightspeed Research. The survey also found that consumers in the South have a higher rate of smartphone ownership than their counterparts in other parts of the country. InternetRetailer.com (1/20)  | Drive company revenue by simplifying IT strategies.
Investments in IT are often seen as key to supporting core business operations. Microsoft Online Services offers technology solutions outfitted for small to mid-size companies that will free up resources and help employees focus on what matters most. Download this free whitepaper to find out more! |
 | New Media & Technology |  | | | - Survey: Online communities are the top social networks for trust
Women invest greater trust in online communities as opposed to social networks, according to a report issued by iVillage, a site owned by NBC Universal. The survey of 2,232 women found that 51% cited the more topic-focused online communities as places they trust for product information, as opposed to 14% who named social networks, such as Facebook. Adweek (1/20) - The same chains consistently top IT-innovators list
Target, J.C. Penney and Kohl's are once again among Citigroup's annual list of top retailers for IT sophistication. In a report presented at NRF's Big Show last week, Citigroup's Deborah Weinswig also named Macy's, Nordstrom and Saks among the department store chains increasing their investments in mobile tech. StorefrontBacktalk (1/20) - ASOS aims to further expand fashion reach with Facebook store
Online apparel merchant ASOS is building its customer base beyond the U.K. as it seeks to become "the Amazon of fashion," booking a 59% increase in fourth-quarter sales that came in part from efforts in the U.S., France and Germany. The company is the first European retailer to launch a shopping site on Facebook, where users can browse and buy without leaving the social site. BNET/Style Inc. blog (1/20) - LoveFilm acquisition gives Amazon a head start against Netflix
Amazon's acquisition this week of European video rental and streaming service LoveFilm gives the company a leg up in competing internationally with Netflix, which only recently began building global business by launching in Canada. Studios typically license their films on a country-by-country basis, which can make global video operations complicated. The Wall Street Journal (1/21) - Google co-founder Page will take over as CEO in April
Google co-founder Larry Page will become CEO this spring, taking over for Eric Schmidt, who joined the company in 2001 and is credited with its aggressive growth. Schmidt will become Google's executive chairman and focus on deals and partnerships, while Page will oversee day-to-day operations. The company reported fourth-quarter earnings that beat analysts' expectations. Bloomberg (1/21) - Overstock puts the "O" in "global"
Overstock debuted its new O.co domain name this week, saying the addition of the domain that it acquired for $350,000 last summer signifies the online merchant's evolution into a global brand. Overstock was the first to buy a domain name that uses the .co suffix when they became available, but about 600,000 have followed suit since, including Twitter and GoDaddy. InternetRetailer.com (1/20)  | You may be considering a cloud computing solution or in the midst of specifying one or even implementing a solution. Read this paper to see what IBM discovered about how companies like yours are adopting, implementing and using cloud computing solutions. Learn about the current rate of adoption, drivers, barriers, and considerations that are influencing the adoption of cloud computing. |
| Legislative & Regulatory | | | | - Verizon challenges FCC authority on Net neutrality
Verizon Communications is formally challenging the Federal Communications Commission's Net neutrality regulations, despite its role in drafting them. The broadband company filed suit Thursday in a federal appeals court, arguing that the FCC lacks the authority to force companies to keep their networks open to competitors. Last year Verizon joined Google in releasing a proposal for Net neutrality that looks strikingly similar to the one introduced by the FCC, with one main difference: The companies said Congress should make the rules. The Wall Street Journal (1/21) , The Washington Post/Post Tech blog (1/20) , Ars Technica (1/20) , CIO.com/IDG News Service (1/20) | Shop.org Spotlight | | | | - Shop.org SmartStat: Jan. 21, 2011
 In 2010, almost three-quarters of retailers surveyed invested significantly in their Facebook page. Source: Shop.org's 2010 eHoliday survey. - Zappos.com voted best in customer service for 2010
In a survey of 9,200 shoppers, Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers' Choice survey, conducted by BIGresearch. While many of these companies are not new to the list, Newegg jumped five spots to make the top 10 this year. View the top 10.
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