| Global retail industry news |  |
- Starbucks, Tata seal deal to open first shops in India
Starbucks and Tata Global Beverages have finalized a joint-venture deal that paves the way for the US coffee giant to open its first shops in India this fall. The companies, which first partnered last year on a deal to source coffee from India, expect to have 50 stores operating in the country by the end of the year. The Wall Street Journal (31 Jan.), Reuters (30 Jan.)      - Canadian retailers vie for pharmacy business
Drug distribution firm McKesson Corp. has sealed a $920 million deal to acquire the companies that supply marketing and other services to Katz Group's Canadian pharmacies, and retailers are expected to kick off a bidding war for Zellers' pharmacy business. The business is attractive to retailers because pharmacy sales are relatively recession-proof and business is likely to grow as consumers age. The Globe and Mail (Toronto) (30 Jan.)  | How to Get the Package You Need—Without Breaking the Bank
A robust benefits package can be the difference between someone choosing to work with you versus a more established competitor. But with the cost of benefits rising each year, providing a benefits package that helps you attract, retain and motivate talented people gets harder all the time. Download, 5 Ways To Manage The Rising Costs of Benefits. |
 - Economic crisis hits Greece's retailers
Plenty of Greek consumers turned out when retailers began their annual winter sales, but few were buying. In the midst of a severe economic crisis, retail sales fell 30% during the holiday season, and about 65,000 stores have closed since the crisis began in 2009. The Observer (London) (30 Jan.)  | Avoid theft and fraud with Modern Video Security.
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 - Republic Day sales give India's retailers a boost
India's consumers flocked to stores last week to take advantage of Republic Day deals and end-of-season sales on food, apparel, furnishings and kitchen goods. Chains including Future Group, Lifestyle and Woodland reported higher sales after a two-month sales slump tied to higher inflation and interest rates. The Economic Times (India) (31 Jan.) - H&M unsure about entering India
International apparel retailer Hennes & Mauritz hasn't made any decisions about opening stores in India, despite new rules that allow single-brand foreign retailers to own 100% of their operations there. One stumbling block may be a requirement to source 30% of goods from local small- and medium-sized businesses, but some industry experts say it would be relatively easy to source work such as hand embroidering locally and sell the pieces at H&M's international flagships. The Economic Times (India) (30 Jan.)  | Costs are rising in China and Japan, prompting high-tech firms across Asia to consider new sourcing locations so they can remain efficient, while focusing more on service. What will be the impact of this behavioral shift? Learn about the findings in this free white paper. |
 - Browsers aren't becoming buyers at specialist e-tailers, report says
 More than half of online buyers continue to shop at Amazon.com and other mass merchants rather than at specialist electronics retailers, according to Kantar Media. The market research firm found that 56% of online shoppers in the U.K. research products on specialist sites, such as Currys.co.uk, Comet.co.uk and PCWorld.co.uk, but only 14% of those shoppers make their purchases on those sites. The Retail Bulletin (27 Jan.)  | Voice of the Customer is not just about surveys anymore.
Customers are interacting with your brand through multiple channels including the website, retail store, contact center and even social media. Download this white paper and learn how you can easily gather and leverage data from all customer touchpoints to deliver a superior customer experience. |
 | Spotlight on Grocery |  |  | | - Woolworths to sell electronics, focus on grocery
Australian supermarket chain Woolworths will sell its Dick Smith consumer electronics unit, which represents about 4% of total revenue, and focus resources on its supermarket operations, the company said Tuesday. Woolworths plans to add more fresh produce and double the number of its private-label grocery items. Bloomberg (31 Jan.) - Developer delays slow Aditya Birla's growth plans
The retail division of India's Aditya Birla has had to cut back on the number of stores it will open, amid a shortage of retail space and a failure of some real estate developers to complete new projects on schedule. The company, which operates 12 hypermarkets and 589 supermarkets, had planned to open 10 stores in current fiscal year and another 10 next year but now says those numbers have been cut back to six and eight. The Wall Street Journal (30 Jan.) | NRF News | | | | - Creative versus operations: How to free marketers to do marketing
Today's CRM and business intelligence platforms are powerful tools for retail marketers, but perhaps it's time to differentiate marketing creative professionals from marketing operations. In a recent addition to the Shop.org white paper library, executives from eClerx examine the obstacles that accompany effective CRM and marketing automation system development, and demonstrate how outsourcing parts of the marketing lifecycle helps to remove those obstacles while improving cost savings, agility, operational excellence, risk mitigation, and costs and resources. Download the white paper now.
| SmartQuote | | | |  | Opportunities are seldom labeled."
--John A. Shedd,
American author and professor  |
| | This SmartBrief was created for cpgbrokers.data@blogger.com
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