 | June 16, 2011 | News for the retail industry |  |  | |
- J.C. Penney rethinks the shopper experience
J.C. Penney's announcement this week that Apple store executive Ron Johnson will be its next CEO hints at the chain's plans to reinvent itself and make the department stores more relevant in an online shopping age. Other retailers have attempted to revamp their concepts with varying degrees of success, including Macy's, which put an emphasis on new, exclusive apparel lines, and PetSmart, which added grooming and other services that online merchants can't offer. The New York Times (tiered subscription model) (6/15)       - H&M sees success with interactive social strategy
H&M's global head of digital media Jordan Nasser saw early the power that Facebook and other social sites have to spark conversations that build relationships and long-term customer loyalty. In 2006, Nasser created a Facebook page where brand fans quickly began a dialog about when they might see stores in their markets. Today, the chain has 7.4 million Facebook fans. "Everything we do should be interactive in some way. This increases the time spent online and our sales." Women's Wear Daily (subscription required) (6/15)  | 3 Proven Rich-Media Strategies for Your 2011 Campaigns
Today's hyperconnected consumers expect rich, engaging experiences wherever they interact with your product or service. In this report you will learn how to use rich media to:
• Engage mobile audiences
• Create flawless website experiences
• Improve online ad performance |
 - The new store mannequins
Retailers whose windows boasted generic mannequins a decade ago have dramatically upgraded their models in recent years to better reflect their brand personalities, from curtsying little girl figurines at Disney stores to mannequins that lie down to show Armani Exchange shoppers what the lingerie will look like in real life. The trend has boosted business for mannequin makers, including Colorado-based Fusion Specialties, whose sales rose 48% last year. The New York Times (tiered subscription model) (6/15) - U.S. apparel retailers find legions of fans in France
 Young consumers in France are trading in their Chanel jackets for American-style tailored sweatpants and increasingly flocking to new stores from U.S. chains including Abercrombie & Fitch, where about 150 consumers waited in line to enter the new Paris flagship recently. Chains including Gap, Banana Republic and Victoria's Secret are planning expansions in Europe, where profits are higher because goods are more expensive and shoppers expect to pay full price. The New York Times (tiered subscription model) (6/15) - Beauty sales are looking good
A report from NPD and SymphonyIRI finds a 5% first-quarter increase in sales of prestige products and a 4% rise in mass brands, including double-digit growth in the nail segment. "Despite the current economic situation, the beauty industry continues to trend upward, showing growth for the fourth consecutive quarter in both the food/drug/mass and prestige channels," said Diane Nicholson, an NPD executive. MediaPost Communications/Marketing Daily (6/15)  | Turning Online Shopper Uncertainty into a New Source of Sales and Profits. Eliminating consumer uncertainty is a challenge for all online merchants. The question is, how can you address shoppers' concerns and increase sales and profits in the process? Download the buySAFE white paper to learn more NOW! |
 | NRF's Loss Prevention Conference and EXPO |  |  | | |  | - How a routine Texas traffic stop sparked a statewide ORC campaign
 Texas State Troopers pulled over a rental truck in a routine traffic stop in 2003, only to discover $31 million in baby formula stolen from several area stores. The find highlighted the public safety dangers of organized retail theft and spurred the state's retailers and law enforcement agencies to band together to create an education and information program, Joe Williams of the Texas Retailers Association told attendees at NRF's Loss Prevention Conference. NRF Blog (6/15)  | FedEx SmartPost Returns is an ideal way for businesses with over 100 daily returns to provide a convenient returns method for low-weight residential packages. It's a cost-effective, reliable solution that utilizes the strength of the FedEx® network and the U.S. Postal Service®. Learn more.
The U.S. Postal Service and USPS are registered trademarks of the United States Postal Service |
 - Grocery executive and father of the bar code dies at 81
Alan Haberman didn't invent the modern bar code, but in the early 1970s he headed the committee of supermarket executives who chose the now-ubiquitous symbol and spent years convincing consumer product makers to adopt it as part of a push to cut overhead costs by increasing automation. Haberman, a Massachusetts grocery executive who started his career at Hills Supermarkets and went on to become president of Hills-Korvette Supermarkets and then CEO of Finast, died Sunday at age 81. The New York Times (tiered subscription model) (6/15)  | Could your CRM deliver better ROI?
Today's CRM systems can dramatically improve your bottom line through better customer marketing, engagement and retention — but only if your program is properly designed. Learn how one specialty retailer increased campaign results 300% through creative segmentation — as one of five proven strategies for CRM success. Download your copy now! |
 | Main Street | | | | - Protect your personal assets when seeking business loans
Many small-business loans require a personal guarantee that can put your family's assets, including your home, at risk. If you must agree to such a guarantee, lawyer Richard Reinis offers some advice: Tell your spouse, limit your exposure, narrow the conditions for enforcement of the guarantee and take out insurance in case of a worst-case scenario. BusinessWeek.com/Today's Tip blog (6/15) | Policy & Government Affairs | | | | - Feds spread immigration audits to 1,000 businesses nationwide
The Immigration and Customs Enforcement agency has notified about 1,000 more businesses of all sizes that it plans to inspect their hiring records as part of a crackdown on employing undocumented workers. The new round of audits affects companies in several industries including quickservice restaurants and produce growers. Audits at Chipotle restaurants in Minnesota, Virginia and Washington, D.C., within the past year led the company to let go of hundreds of workers. The Wall Street Journal (tiered subscription model) (6/16)
| NRF News | | | | - 3 tips to advance or start a career in loss prevention
With thousands of retail loss prevention executives on hand at this week’s Loss Prevention Conference in Dallas, NRF jumped at the chance to sit down with a few leaders and pick their brains about career advancement. In a three-minute video, Melissa Mitchell of LifeWay Christian Stores, Dan Doyle of Beall’s, and Brent Holland of FurstPerson share insights on how to advance (or start) a career in retail loss prevention. Watch the video. - Retail container traffic close to flat through July
Import cargo volume at the nation’s major retail container ports is expected to remain at about the same levels as last year through July before starting to resume increases later this summer, according to the monthly Global Port Tracker report released today by NRF and Hackett Associates. "With rising gas prices and challenges in the labor and housing markets, consumer spending has slowed and retailers have adjusted their inventory levels accordingly," NRF Vice President for Supply Chain and Customs Policy Jonathan Gold said. "We are confident long-term consumer demand will grow, and that imports will pick up significantly in the fall." Read more. - Retail leaders let loose at Cowboys Stadium
LP ’11 conference attendees scored big this year at Tuesday night’s networking reception, held on the field of Dallas Cowboys Stadium. Dressed in their own hometown jerseys, attendees had the chance to test their football skills with field goal kicking, end zone passing, and time trials. The reception also included a silent auction to raise money for the National Law Enforcement Museum. Watch a video recap.
| Chain Restaurant News | | | | - Burger King promotion makes fans work for their Whoppers
Burger King's newest promotion offers DirecTV customers the chance to win free Whoppers by watching a channel broadcasting nothing but a spinning picture of the signature sandwich and pressing buttons on command to prove they haven't tuned out. The chain wanted to do something more than merely give away food in exchange for Facebook likes, said the ad man who created the promotion. "People are willing to do a lot to get their hands on whopper." ClickZ (6/15)  | |  | | | | |  |  Store Operations Analyst | BevMo! | San Francisco Bay Area, CA | | Associate Buyer | Dreams Retail | Northbrook, IL | | VP of Operations | Sleep Experts | Carrollton, TX | | Vice President, Real Estate | Earls Restaurant Ltd | Vancouver, Canada | | Retail Training & Development Manager | Goodwill Industries of the Southern Rivers | Columbus, GA | | Director of Retail | Wisteria | Dallas, TX | | Senior Manager Retail Marketing | The Timberland Company | Stratham , NH | | Financial Analyst III | PetSmart, Inc. | Phoenix, AZ | | Manager IS Data Center & Windows | PetSmart | Phoenix, AZ | | Store Software Applications Architect | PetSmart | Phoenix, AZ | | District Manager NY/ NJ | Saks Fifth Avenue OFF 5TH | New York, NY | | Sales Associate - Stylist - Concierge | Saks Fifth Avenue | New York, NY | | Fashion Buyer | Target | Minneapolis, MN | | Licensed Product Manager | Harley-Davidson | Milwaukee, WI | | Merchandise Planning Administrator | Headquarters Marine Corps, MCCS | Quantico, VA | | Manager General Merchandise #792BR | Harley-Davidson | Milwaukee, WI | | Project Manager | Limited Brands | Columbus, OH | | | |  | |  |
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