  December 19, 2011 | CONNECT WITH SMARTBRIEF |  |  | |  | |  |  |  |  |  | See how Cardmembers use American Express OPEN Cards to help run their business: “The Plum Card helps me keep my edge by offering me different options to manage my cash flow.” - Dale Laszig, DSL Direct, LLC
With The Plum Card from American Express OPEN: •Get 1.5% discount when you pay in full within 10 days of your bill’s due date •OR take up to 2 months to pay your balance without interest when you pay 10% of your balance by the date on your statement LEARN MORE & APPLY |  |  |  |  |
  |  | Sales Strategies |  | | | | - Lead management: Is it a job for sales or marketing?
Sales leaders should consider the pros and cons before deciding whether lead management would be best handled by their sales or marketing departments, writes Vince Koehler. The marketing department may be more patient with leads, but running lead management through the sales department can mean a greater degree of collaboration, he advises. "[L]ook for the best decision that provides you with the most advantages based on the dynamics of your organization." Sales Benchmark Index/Sales Force Effectiveness Blog (12/16) - How to build relationships within your team
It's essential to have a group of people you can rely on to support you and give you their honest opinion, said Keith Ferrazzi, author of "Never Eat Alone." Assisting others on your team can help to build relationships, he notes. "I always say there are two things [to do] if you want to accelerate a relationship: Find a way to help [and] find a way to care," he said. Inc.com/Explosive Growth blog (12/16) - Avoid business gift-giving gaffes this holiday season
Giving holiday gifts can help you to build relationships with your clients, but it can also backfire if you aren't careful, writes Andrea Sittig-Rolf. Ranking your clients by the amount of revenue they accounted for can help when deciding how much to spend on a gift for each one, she writes. Find out if your clients have any rules about accepting gifts from vendors, and avoid giving alcohol or tobacco, she recommends. The Huffington Post (12/14)  |  | Organizational Privacy Architecture and Assessment This checklist for Ecommerce, Web Development and Design, and Direct Marketing professionals enables you to gauge your organization’s privacy compliance and best practice levels. Thousands of companies leave the intricacies of privacy management to TRUSTe, the 13-year-old leader in online privacy. Gain an overview of the program today. |
 |  | Daily Data Points |  | | | | - Economists: Growth looks poised to continue
Economists have been upwardly revising their forecasts for the economy, which is ending the year on a high note and appears poised to continue expanding into the new year. Consumer spending and manufacturing are increasing, and the job market appears to be picking up. However, Europe's debt crisis remains a concern. The Wall Street Journal (12/19)  |  | To combat piracy and avoid lost revenue, ISVs need to understand what types of software attacks are out there and how to defend against them. Be aware of the types of attacks you're facing. Implement the right protection. Start by downloading this free whitepaper from SafeNet. |
 |  | Strategies from Sales & Marketing Management |  | | | | - Pinpointing your team's negotiation weak spots
Many sales managers feel their teams need help developing their negotiation skills, but can't articulate why. Grande Lum, founder of the sales consulting company Accordence, which specializes in honing negotiation skills, helps pinpoint negotiation weak spots using a nine-point assessment tool. The first five steps are presented in this first of two articles. Sales & Marketing Management (12/16) |  |  | Life is good at The Benjamin. Sweeten your days and your stay in New York with “The Good Life” package. Enjoy a $20 credit toward mini bar indulgences, complimentary Internet, and 2 p.m. late check-out. With rates starting at $229 and available through December 30, 2011, call 1.866.222.BENJ, mention code BGOOD to get The Good Life. |
 |  | - Top sign-up bonuses for airline miles credit cards
Credit card companies are offering a number of attractive travel-rewards bonuses for signing up for new plastic. For example, the Southwest Airlines Rapid Rewards Plus card offers a bonus worth up to $830, and signing up for the American Airlines AAdvantage Platinum Select Visa can come with a 30,000-mile bonus. CBS MoneyWatch (12/16) - 2011's best apps for Apple devices
Flipboard is the application of the year for iPhones and iPads, writes Brad Spirrison. The "social magazine" app has extended its catalog of publishers and added features such as LinkedIn integration, he writes. Spirrison's list of the 20 best apps also includes Google Translate and GarageBand. TechCrunch (12/17) Top five news stories selected by SmartBrief on Sales readers in the past week. - Results based on number of times each story was clicked by readers.
| Most Popular Headlines from Last Week Results based on number of times each story was clicked by readers. | - 2 giant pandas roll around in the snow
A video from Nanshan Park in China's Shandong province shows two giant pandas playing in the snow and doing somersaults in the powder. The pandas enjoy the snow and sometimes use it to create "a snow-house," said an employee of the park. "They also lump the snow together until they make small snowballs. Then they eat the snowballs as if they're having ice cream," the employee said. The Telegraph (London) (12/17)  | [You need] a few people that you can let your guard down around who will tell you the truth and ... kick you in the butt and hold you accountable." --Keith Ferrazzi, author of "Never Eat Alone," as quoted in the Explosive Growth blog at Inc.com  | | SmartBrief on Sales Partners |  |  |  |  | SmartBrief delivers need-to-know news in over 100 targeted email newsletters to over 3 million readers. All our industry briefings are FREE and open to everyone—sign up today! | | This SmartBrief was created for cpgbrokers@gmail.com | | | | | | Recent SmartBrief on Sales Issues: - Friday, December 16, 2011
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