Look back. Go forward. Best of 2011.

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December 15, 2011 Sign up Forward Archive Advertise How I See It 5 Questions with eBags.com CMO Peter Cobb EBags.com has had another good year with sales up 25%, and a small-but-growing number of customers spending more when they shopped from their tablets, says co-founder and CMO Peter Cobb. In this interview, he shares his thoughts on how Cyber Monday is morphing and the potential for mobile and social commerce in the coming year. "We believe online retail is a superior customer experience and with online less than 10% of total retail sales, there is still a lot of upside for growth." SmartBrief/SmartBlog on Leadership (12/12)      How You See It What should online retailers' top priorities be for 2012? 53%   Determining a mobile strategy 27%   Improving the basics of their e-commerce sites 15%   Expansion 8%   Figuring out where they need to be with social commerce        What's the most exciting recent development in digital commerce? 73%   Mobile opportunities 17%   Daily deals 9%   Digital wallets 3%   Flash-sale sites        Where in the world should online retailers be expanding? 39%   Asia 22%   Europe 21%   South America 12%   Africa 9%   Elsewhere        What is the biggest challenge right now in e-commerce? 34%   Cross-channel integration 33%   All of the above 12%   Figuring out how to leverage social media 11%   Reducing cart abandonment 7%   None of the above 7%   Learning how customers are using tablets and smartphones        Shop.org Resources Shop.org Blog News and features all about the latest trends and issues in digital retail      Research and Resources Original research, consumer data, and other resources for digital retail professionals      Holiday Central Get eHoliday survey results and press releases here      Get Involved Find out about the top 5 benefits of being a Shop.org member      Shop.org Jobs Board Available to members as a platform for sharing job opportunities relevant to retailers and service providers within the digital retail industry      First Look Track at Retail's BIG Show Jan. 16-17, 2012 New York City, N.Y.      Online Merchandising Workshop July 16-18, 2012 San Diego, Calif.      Shop.org Annual Summit Sept. 10-12, 2012 Denver, Colo.        Product announcements appearing in SmartBrief are paid advertisements and do not reflect actual SHOP endorsements. The news reported in SmartBrief does not necessarily reflect the official position of SHOP. Most Popular Stories These are the most clicked and shared stories in Shop.org SmartBrief in the past year. Top 10 holiday shopping trends Retail's BIG Blog (11/1) New tool from Google generates search terms Adweek (10/20) How mobile is revolutionizing retail STORES magazine (11/2011) Amazon debuts Kindle Fire Bloomberg (9/28), The Wall Street Journal/Digits blog (9/28) Amazon bets on software to set Fire apart from rival tablets The Wall Street Journal (11/15) How Facebook boosted Macy's online sales ClickZ (5/5) Google VP: E-commerce in the midst of "radical transition" Computerworld (3/31) What are mobile shoppers buying? Adweek (11/10) Lands' End iPad strategy exploits mobile capabilities eMarketer (4/8) How 4 department stores are tackling social commerce SmartBrief/SmartBlog on Social Media (3/22)      Smartest Quotes These are the most clicked and shared SmartQuotes in Shop.org SmartBrief in the past year. Get action. Seize the moment. Man was never intended to become an oyster. -- Theodore Roosevelt, 26th U.S. president Computers are useless. They can only give you answers. -- Pablo Picasso, Spanish artist We have always found that people are most productive in small teams with tight budgets, time lines and the freedom to solve their own problems. -- John Rollwagen, American corporate executive      Who’s your guru? The Venda eBusiness Strategy team provides our clients with strategic advisory services from the moment of initiation, to infinity and beyond. Deep eCommerce expertise, coupled with true P&L experience deliver insight, innovation and financial performance. Visit to learn more. This SmartBrief was created for cpgbrokers.data@blogger.com   Subscriber Tools       Update account information | Change e-mail address | Unsubscribe | Print friendly format | Web version | Search past news | Archive | Privacy policy Grab our News Widget Publish your Press Release   Advertise Senior Account Director:  Dena Malouf (202) 407-7837 Download Media Kit       Recent Shop.org SmartBrief Issues: Wednesday, December 14, 2011 Tuesday, December 13, 2011 Monday, December 12, 2011 Friday, December 09, 2011 Thursday, December 08, 2011     Lead Editor:  Megan Conniff       Mailing Address: SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004     © 1999-2011 SmartBrief, Inc.® Legal Information