![](http://www.smartbrief.com/images/i/4FBA81A9-A9BF-4D6F-A355-0905BC3C1ACE/UPS_Q3_Grow_728x90static2.jpg) ![](http://r.smartbrief.com/a2?a=445D17B8-C818-48C3-B5A2-E285FD11FAC8&b=711852b1-2e6f-48b3-bbc1-840c812e9621&c=9D76505F-3EE9-48FE-BDB8-7106795C9735&s=0d2ef660-653b-41eb-8c69-5c49f4978f19&o=TOPBANNER) November 16, 2011 | CONNECT WITH SMARTBRIEF | ![Facebook](http://cdn.smartbrief.com/images/briefs2/common/horizontals/facebook.gif) | ![Twitter](http://cdn.smartbrief.com/images/briefs2/common/horizontals/twitter.gif) | | ![](http://cdn.smartbrief.com/images/briefs2/salessb/branding_title_v1.gif) | | ![](http://cdn.smartbrief.com/images/shim.gif) | ![](http://www.smartbrief.com/images/i/1F636A8C-71DE-463E-B673-2AD496D6BC61/SmartBrief_Assets_120x110_LTO.gif) | Introducing The New Business Gold Rewards Card from American Express OPEN. Designed to earn Membership Rewards® points faster: • For a limited time, 50K bonus points when you spend $10K your first 5 months • 3X points on airfare • 2X points on advertising, gasoline, and shipping • 1X points on everything else LEARN MORE & APPLY |
![](http://ad.doubleclick.net/ad/N553.SIASmartBrief/B5118552.30;sz=1x1;pc=[TPAS_ID];ord=7669053289873031360?) ![](http://r.smartbrief.com/a2?a=C0EDF055-0852-445A-987E-21445FC360DB&b=711852b1-2e6f-48b3-bbc1-840c812e9621&c=D49627E5-1C52-4017-AF9B-68E4EA69B819&s=0d2ef660-653b-41eb-8c69-5c49f4978f19&o=NOTTOPBANNER) | ![](http://cdn.smartbrief.com/images/shim.gif) | Sales Strategies | ![](http://cdn.smartbrief.com/images/briefs2/common/sponsoredby2.gif) | | | | - 4 ways to succeed in business' new normal
Factors such as technological development and the changing nature of social interactions have forever altered the business landscape. Succeeding in this environment requires modifying your approach by focusing on personal connections and relentlessly pursuing success, writes Dan Waldschmidt. "In a society where access to answers is just a smart phone away, you have to be tireless in your execution and consistent in how you change perceptions around you," he writes. DanWaldschmidt.com (11/15) ![](http://cdn.smartbrief.com/images/shim.gif) | ![](http://www.smartbrief.com/images/i/26ADAEF8-8F45-4405-9605-24CCAF81E2CE/llnw_logo_120x110.gif) | 3 Proven Rich-Media Strategies for Your 2011 Campaigns Today's hyperconnected consumers expect rich, engaging experiences wherever they interact with your product or service. In this report you will learn how to use rich media to: Engage mobile audiences Create flawless website experiences Improve online ad performance |
![](http://r.smartbrief.com/a2?a=875862E5-768D-4941-A6CA-63681F5DA223&b=711852b1-2e6f-48b3-bbc1-840c812e9621&c=C82AFFB4-2DB4-4B6A-9D5C-4ACEF5373113&s=0d2ef660-653b-41eb-8c69-5c49f4978f19&o=NOTTOPBANNER) | ![](http://cdn.smartbrief.com/images/shim.gif) | Daily Data Points | ![](http://cdn.smartbrief.com/images/briefs2/common/sponsoredby2.gif) | | | | - Businesses aren't making the most of their CRM data, report suggests
The majority of companies don't do a good job of using customer-experience metrics, according to a study by Temkin Group. Businesses are "tracking their metrics, but they haven't found a good way to use them to run their businesses," Bruce Temkin says. One problem is that few companies keep tabs on the emotional state of their customers, the report found. DestinationCRM.com (11/11) - Online ad spending is seen overtaking newspapers in 2013
Newspapers may be overtaken by online platforms as the leading spot for local ad dollars in 2013, according to a projection by Borrell Associates. Right now, digital accounts for 17.5% of local ad spending while newspapers hold 22.7%. But online growth of 18%, led by 66% growth in mobile ad spending, is expected to outpace the 5% growth across all media next year. NetNewsCheck.com (11/15) ![](http://cdn.smartbrief.com/images/shim.gif) | ![](http://www.smartbrief.com/images/i/77E13F9F-E729-4354-8C7A-7101F49DD84F/truste_120.jpg) | Organizational Privacy Architecture and Assessment This checklist for Ecommerce, Web Development and Design, and Direct Marketing professionals enables you to gauge your organization’s privacy compliance and best practice levels. Thousands of companies leave the intricacies of privacy management to TRUSTe, the 13-year-old leader in online privacy. Gain an overview of the program today. |
![](http://r.smartbrief.com/a2?a=43556AA8-0254-457E-96D3-17699DCC7E6B&b=711852b1-2e6f-48b3-bbc1-840c812e9621&c=56A8065F-98D2-4C52-B494-9843102F0094&s=0d2ef660-653b-41eb-8c69-5c49f4978f19&o=NOTTOPBANNER) | ![](http://cdn.smartbrief.com/images/shim.gif) | On the Road | ![](http://cdn.smartbrief.com/images/briefs2/common/sponsoredby2.gif) | | | | - Room 77 helps business travelers find their dream room
There's nothing like ending up with a bad room to make an unpleasant business trip even worse. Room 77 seeks to avoid that possibility by collecting room information from other services such as Priceline and Travelocity. The service helps you to find the best room based on your preferences and allows you to view floor plans ahead of time. CBS MoneyWatch (11/14) ![](http://cdn.smartbrief.com/images/shim.gif) | ![](http://www.smartbrief.com/images/i/E5241FE5-E269-4015-BEF3-C5B3002E9275/Fundyng_Logo_118x110.jpg) | Small business funding, made simple with Fundyng.com. Get a free, no obligation quote to see if your business could qualify for up to $250K in as little as 3 days. To qualify, your business must be at least one year old and accept credit cards as a form of payment. |
![](http://r.smartbrief.com/a2?a=A598C351-2125-4F88-8FBA-FB1F817BE47B&b=711852b1-2e6f-48b3-bbc1-840c812e9621&c=7D445FA4-D391-4345-B702-B0187AEBFB95&s=0d2ef660-653b-41eb-8c69-5c49f4978f19&o=NOTTOPBANNER) | ![](http://cdn.smartbrief.com/images/shim.gif) | App Update | ![](http://cdn.smartbrief.com/images/briefs2/common/sponsoredby2.gif) | | | | ![](http://cdn.smartbrief.com/images/shim.gif) | ![](http://www.smartbrief.com/images/i/0AE04F1A-0705-40F5-8B55-85B8835B0A04/uch_a.gif) | Health care reform got you down? Learn more from UnitedHealthcare on how the federal changes to medical benefits will affect you and your employees. This guide highlights incentives for enrollment and a timeline of important dates and deadlines. Don't let them pass you by—Learn more here! |
![](http://r.smartbrief.com/a2?a=BF134511-661B-4CEB-B886-9A7C27AAE33C&b=711852b1-2e6f-48b3-bbc1-840c812e9621&c=54BB403B-9BB7-4250-9A50-708178D60C6C&s=0d2ef660-653b-41eb-8c69-5c49f4978f19&o=NOTTOPBANNER) | ![](http://cdn.smartbrief.com/images/shim.gif) | SmartPulse | ![](http://cdn.smartbrief.com/images/briefs2/common/sponsoredby2.gif) | | | | - How is your sales department's relationship with your company's marketing department?
OK | 35.34% | Great | 25.86% | We don't have a marketing department | 20.69% | Not so hot | 14.66% | Terrible | 3.45% | - How would you rate your use of CRM data?
![](http://cdn.smartbrief.com/images/briefs2/common/vote.gif) | Great | ![](http://cdn.smartbrief.com/images/briefs2/common/vote.gif) | OK | ![](http://cdn.smartbrief.com/images/briefs2/common/vote.gif) | Not so hot | ![](http://cdn.smartbrief.com/images/briefs2/common/vote.gif) | Terrible | ![](http://cdn.smartbrief.com/images/shim.gif) | ![](http://www.smartbrief.com/images/i/C5F3A1D3-0FA3-4FA9-A435-5C12F5A51FEF/120x110.jpg) | Business Credit Reports and Scores – Free Trial • Choose appropriate suppliers and prospects • Gain better insight into your portfolio • Manage risk while optimizing business with profitable customers
Receive 30-day free trial access to our essential business credit management tools and our Business Benchmark Report for insight on the health of US businesses. |
![](http://r.smartbrief.com/a2?a=22FDEC6A-78B6-4975-AE84-ED73730CA502&b=711852b1-2e6f-48b3-bbc1-840c812e9621&c=E5CA9D64-6E3C-4B80-A1A3-BB972AE5BFAD&s=0d2ef660-653b-41eb-8c69-5c49f4978f19&o=NOTTOPBANNER) | ![](http://cdn.smartbrief.com/images/shim.gif) | - Hungry dog wolfs down $1,000 in cash
Forget homework; a Florida couple says their dog ate their car payment. Tuity, a Labrador mix, reportedly gobbled up $1,000 that was left in an envelope on a kitchen counter. The couple says they were able to piece together nine of the $100 bills after Tuity spit them up. MSNBC (11/11) ![](http://cdn.smartbrief.com/images/briefs2/common/666666_quotes.gif) | People are much more than names and numbers on a spreadsheet. To be truly effective, you have to pull at the human heart strings. You have to be emotionally intelligent. You have to be able to read between the lines." | | SmartBrief on Sales Partners | ![](http://cdn.smartbrief.com/images/briefs2/salessb/PSE.png) | ![](http://cdn.smartbrief.com/images/briefs2/salessb/SalesAssocLogo.png) | ![](http://cdn.smartbrief.com/images/briefs2/salessb/SFXPLogo.png) | ![](http://cdn.smartbrief.com/images/briefs2/salessb/SMMLogo.png) | SmartBrief delivers need-to-know news in over 100 targeted email newsletters to over 3 million readers. All our industry briefings are FREE and open to everyone—sign up today! | | This SmartBrief was created for cpgbrokers@gmail.com | | | | | | Recent SmartBrief on Sales Issues: - Tuesday, November 15, 2011
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