  | Global retail industry news |  |
- Australians less satisfied with retailers, survey finds
Retailers and service providers are cutting back on their customer service in order to reduce costs, according to a national survey. The poll found that Australian consumers have become less satisfied with many companies over the past year. Wayne Spencer, executive director of Retail Traders Association of WA, said that businesses are concentrating on price and product, often to their detriment. The Sydney Morning Herald (Australia) (18 Nov.)       | Consumer Insights Your Brand Needs to Know: Latest Trends in Behavioral Advertising
Learn what brand managers, advertisers, as well as networks, agencies, and publishers need to know about consumer survey insights into behavioral ad serving, also known as interest-based advertising. Learn more today! |
 - EBay experiments with pop-up shop in London
The Internet retailing giant eBay is planning to open a pop-up shop in London for five days at the beginning of December. Shoppers will make purchases at the temporary till-less outlet by using their smartphones. The store will carry eBay's top 200 products and purchases will be delivered to the homes of the customers. The Guardian (London) (17 Nov.), The Telegraph (London) (17 Nov.) - UK retail sales defy expectations by rising in October
Analysts had predicted retail sales in the UK to drop in October, but instead shoppers drove up sales by 0.6%, according to the Office for National Statistics. Pre-Christmas promotions and sales helped attract consumers. "The retail sales figures were better than expected, although longer-term comparisons still point to a flat picture," said David Kern, chief economist at the British Chambers of Commerce. The Wall Street Journal (tiered subscription model) (17 Nov.), BBC (17 Nov.)  - India's Cabinet to discuss foreign direct investment in retail
India appears to be closing in on allowing major retailers, including Carrefour, Tesco and Wal-Mart, to enter its retail market. The country's Cabinet is poised to discuss allowing foreign companies to own up to 51% of multi-brand retailers, sources said. Officials also will consider 100% foreign ownership of single-brand retailers. Bloomberg (17 Nov.)  | Get the Information That Leads to Higher Sales
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 - Online retailers boost use of video
Consumers are embracing online video and almost three-quarters of online retailers now use video in their product pages, according to a recent eMarketer survey, with efforts ranging from promotional clips for new products to video Q-and-As. A separate survey by Implix found that including video links in e-mails dramatically increases click-through rates. MediaPost Communications/Video Insider (15 Nov.)  | Face-to-face business events are proven to increase revenue, especially when held in a creative destination like Orlando. A recent economic impact study showed that for every $1 spent on business travel, companies benefited an average of $12.50 in increased revenue and $3.80 in new profits. Solve your business event needs and increase ROI in Orlando. |
 - Burberry focuses on "25 Londons" around globe, CEO says
Angela Ahrendts, chief executive officer at Burberry, highlighted 25 world cities which account for about half of the iconic fashion company's business as she downplayed the possibility of a slowdown in China. "[Our business in China is] a great business. It's a growing business, but we have got a lot of markets around the world," she said. "There are 25 Londons around the world where you have got the right demographic to be a flagship market." The Telegraph (London) (15 Nov.)  | Small business funding, made simple with Fundyng.com. Get a free, no obligation quote to see if your business could qualify for up to $250K in as little as 3 days. To qualify, your business must be at least one year old and accept credit cards as a form of payment. |
 | NRF News |  |  | | - NRF's new SVP of Communities shares insight on omnichannel and the evolution of retail
With previous experience with retail brands such as Tory Burch, Giorgio Armani and Gucci, not only does NRF's new SVP of Communities Vicki Cantrell know a thing or two about luxury brands, she's also seen the current evolution to omnichannel retailing. In a recent Q-n-A on the Shop.org blog, Cantrell shares how her retail experiences have prepared her for this new role, her vision for NRF and Shop.org, and her perspective on the evolution of retail over the past several years. Read more. Shop.org Blog (16 Nov.)
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