Friday, November 11, 2011

How coaching can help develop trustworthy teams

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November 11, 2011
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The Leaderboard 
  • How to tell when your workers are lying to you
    Your workers are liars, just like everyone else, writes Pamela Meyer. To catch the lies, get face-to-face with your employees, watch them closely, and learn to trust your instincts. "The laundry list of signs to look for is long, but it boils down to being observant, keeping an open mind, and demonstrating a commitment to finding the truth," Meyer writes. SmartBrief/SmartBlog on Leadership (11/10) LinkedInFacebookTwitterEmail this Story
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Sales Strategies 
 
  • New tools save sales managers time
    Sales managers can save time and improve performance using tech tools to help them manage their relationships, writes Greg Alexander. Lattice Engines can wring sales intelligence out of your customer relationship management data, allowing businesses to make decisions faster. A social media client such as Hootsuite can not only manage your social media presence, it can help manage potential sales leads as well, he notes. Sales Benchmark Index (11/10) LinkedInFacebookTwitterEmail this Story
  • How coaching can help develop trustworthy teams
    For sales managers who want to coach their team to be more trustworthy, the key is to set a good example, said Charlie Green, one of the authors of "The Trusted Advisor Fieldbook." "Think about it: Why would anyone trust what you say about how to do something if you yourself aren't following your own advice?" he said. When dealing with people who appear to be untrustworthy, it's important to try to understand how they see the situation, said co-author Andrea Howe. Partners in Excellence Blog (11/9) LinkedInFacebookTwitterEmail this Story
  • A role-playing scenario to help you hire the right salespeople
    To help make sure you find the right salespeople for your team, try using a role-play scenario when evaluating job candidates in which you play the prospect, writes Sean McPheat. Say you can't afford the salesperson's price point, and then pay close attention to how they respond. Be wary of candidates who are quick to discount the price or decrease the level of service, he writes. Instead, look for those who try to convince you of the value of the product. MTDSalesTraining.com (11/11) LinkedInFacebookTwitterEmail this Story
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Daily Data Points 
 
  • Unease overseas could spell trouble for U.S. exports
    The market for exports has been a bright spot for the U.S. economy, which is dealing with weak domestic demand, but trouble overseas may be starting to take its toll. While exports reached a record $180.4 billion in September, exports to euro zone countries increased just 0.5% from the month before. "It's pretty clear that things aren't going well from a trade point of view, and that the slowdown in the euro zone is starting to have an effect on the U.S.," said Paul Dales of Capital Economics. The Wall Street Journal (tiered subscription model) (11/11) LinkedInFacebookTwitterEmail this Story
  • Other News
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On the Road 
 
  • Playing with the perks of frequent business travel
    Business travel is tough, but it's not all bad, writes Joe Brancatelli. For example, travelers who aren't happy with their current providers can make use of status-matching programs offered by many travel companies to sample other services without sacrificing the frequency rewards they've have built up. Also, companies are offering interesting such perks as National Car Rental's Emerald Club Aisle service, which allows participants to browse the lot for the perfect ride. Portfolio.com (11/9) LinkedInFacebookTwitterEmail this Story
How are technology leaders adapting to the change and complexity that mark today’s economic landscape? Read this white paper to identify the 4 patterns, or mandates, employed by CIOs when leveraging business and information technology to innovate. Learn how each pattern indicated a distinct approach to IT leadership, and are derived from specific organizational needs.
App Update 
 
  • Eliminate these tech time wasters
    Technology can be a boon for business, but it can also waste a lot of time if you aren't careful, Sean Captain writes. For example, many businesses have information about their contacts spread across several platforms. To fix the problem, Bryan Council of Metro Monitor recommends switching to Web-based tool Salesforce to manage contacts. Entrepreneur.com (11/10) LinkedInFacebookTwitterEmail this Story
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Making Small Talk 
 
Position TitleCompany NameLocation
VP, Sales and MarketingAtlantic Media CompanyWashington, DC
Inside Sales Executive (ISE)FuelQuestHouston, TX
Sales Training & Mgmt Development ConsultantColonial LifeColumbia, SC
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SmartQuote 
No matter how much data we have at our fingertips, there's simply no substitute for looking someone in the eye and having a conversation."
--Pamela Meyer, author of "Liespotting: Proven Techniques to Detect Deception," writing in SmartBrief's SmartBlog on Leadership
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