| November 21, 2011 | News for the retail industry |  |  | |
 | Bringing the In-Store Experience to Loyal Customers Online — How did this leading retailer bridge brands and channels to provide an optimized customer experience? By bringing the in-store experience online, Chico's improved customer service, increased customer loyalty and drove sales. Watch the videos here. | - CEO: Saks sales return to pre-recession levels
 Saks customers are spending on everything from high-end handbags to designer shoes, putting the luxury department store's performance back up to where it was before the recession hit, CEO Stephen Sadove says in this video interview. Bloomberg (11/18)      - Stings net more than 50 pro shoplifters in Illinois
Officials in Cook County, Ill., nabbed more than 50 professional shoplifters in a series of pre-holiday stings that started in mid-October. "We're talking about big groups that are stealing large quantities of goods, fencing them, sending them elsewhere and making a lot of money off of it," said State's Attorney Anita Alvarez. Chicago Tribune (11/21), Chicago Sun-Times (11/20)  - 2011 may be a turning point for some retail chains
Several retailers have challenges to overcome heading into the holiday season in addition to fending off increased online competition and coping with technology that gives shoppers more options for real-time product research and price comparisons. Gap and Zale are in the midst of brand-turnaround efforts, Target is working to keep shoppers coming back after the Black Friday rush, and Wal-Mart is working to regain its title as low-price leader. The Wall Street Journal (11/21) - Gift wish lists get less trendy this year
While consumers are clamoring for the latest gadgets such as Amazon's Kindle Fire and Barnes & Noble's Nook tablet, there doesn't seem to be an "it" gift this year, industry watchers say. "Some years there's nothing and the next year, there's a new iPhone. Or there's a new doll that lights up and sings. Or there's a new Elmo. As we've all seen, Elmo has proven to have tremendous staying power," said NRF spokeswoman Kathy Grannis. Detroit Free Press (11/21)  | Consumer Insights Your Brand Needs to Know: Latest Trends in Behavioral Advertising
Learn what brand managers, advertisers, as well as networks, agencies, and publishers need to know about consumer survey insights into behavioral ad serving, also known as interest-based advertising. Learn more today! |
 - Retailers see tablet apps as the new catalogs
Retailers including Anthropologie, Saks and Wal-Mart are launching new iPad apps in time for the holidays, with an eye on creating more entertaining shopping experiences. Catalog-style apps let shoppers assemble outfits and include multimedia features to bring brands to life. "We're thinking about the iPad as a new channel that needs to be treated differently," said Anthropologie's Chris Love. The New York Times (tiered subscription model) (11/20)  | Which retailers are winning with better customer engagement?
Aberdeen’s connected store survey shows how top-performing retailers are boosting profits by personalizing the shopping experience, and what other retailers are doing to catch up. This White Paper provides a practical roadmap for what Aberdeen identifies as a fundamental transformation in retailing. Today, it’s yours at no cost! Download your copy now! |
 | Hot Topics |  |  | | Top five news stories selected by NRF SmartBrief readers in the past week. - Results based on number of times each story was clicked by readers.
| | | Most Popular Headlines from Last Week Results based on number of times each story was clicked by readers. |
| NRF News | | | | - Online retailers to extend Cyber Monday, holiday promotions this year
As online shopping continues to reach unprecedented levels, retailers plan to emphasize value and savings to their shoppers all holiday season long. According to Shop.org's eHoliday survey, more than 90% of online merchants will offer special promotions during the Thanksgiving weekend. "As a direct result of increased demand, online retailers will offer hard-to-pass-up deals to shoppers all season long -- before, on and after Cyber Monday," said Shop.org Executive Director Vicki Cantrell. Promotions are expected to run the gamut from coupons and percent off deals to free gifts with purchase. Read more. - NRF SmartStat: Nov. 21, 2011
 More than half of people with Internet at work will shop from the office this holiday season. Source: Shop.org 2011 eHoliday survey - Holiday prep: How to prepare for crowds, organized events or protests
In anticipation of Black Friday and other events that bring large crowds during the holiday season, NRF has released its 2011 Crowd Management Guidelines. These guidelines, created in collaboration with retail loss prevention executives, examine both the expected and unexpected factors in managing large crowds. This year's release also includes fresh insight on multiple offender crimes -- sometimes referred to as criminal flash mobs -- and organized events or protests. Learn more.
| Chain Restaurant News | | | | - Duffy's Sports Grill owner finds recipe for success
Paul Emmett has expanded his chain of Duffy's Sports Grills to 24 full-line restaurants and two satellite locations, catering to sports fans despite his own self-professed lack of sports knowledge. His winning recipe: Only open in spots where other eateries have failed and launch a loyalty-card program that rewards customers for coming in even when there's not a game on. The Miami Herald (free registration) (11/20)  | Wal-Mart, DSW and Winn-Dixie showcase solutions at Retail’s BIG Show
With 400+ exhibitors at Retail’s BIG Show, Jan. 15-18 in New York City, you’ll have ample opportunities to see cutting-edge solutions in action. Retailers get a free pass to the EXPO and programming on the EXPO floor. Register now. | | | | Position Title | Company Name | Location | | Director of Learning and Development | Burlington Coat Factory | Burlington, NJ | | Sr. Corporate Internal Auditor | PetSmart, Inc. | Phoenix, AZ | | Fashion Buyer | Target | Minneapolis, MN | | VP DMM Boys | Burlington Coat Factory | Burlington, NJ | | Enterprise Architect Manager | Cabela's | Sidney, NE | | Director of Operations | Five Below, Inc. | Philadelphia, PA | | Category Manager - Copy & Print | Staples | Framingham, MA | | Manager, Retail Communications/Training | L.L. Bean | Freeport, ME | | Director, International Government Affair | The Clorox Company | Oakland, CA | | Talent Development Director | Saks Fifth Avenue- Santa Barbara | Santa Barbara, CA | | Fifth Avenue Club Director | Saks Fifth Avenue | Bal Harbour, FL | | Paralegal III | The Clorox Company | Oakland, CA | | | Click here to view more job listings. | | |
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